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New user can't access tech web interface

Discussion in 'Optigold ISP' started by bsdlover, Jun 22, 2004.

0
  1. #1
    We are just starting to use the web interface for the first time. My login can get in and do queries etc. One of my co-workers can also get in as well. However, other users get the message:

    Please correct the following errors...
    You do not have the privileges required to access this function.


    If I set that user as an administrator, or change the web preferences, it doesn't seem to make a difference.

    I tried logging out and logging back in on the web user's machine.

    I also tried closing the databases, and then reinstalling OptiGold ISP Web Installer, and then fired back up and logged in as the web user and no change. My login and a few others work, the rest don't.

    What preferences should I be looking for to make sure they can access the web interface for tech support, look up customer information (including passwords) and enter trouble tickets and notes?
     
    bsdlover, Jun 22, 2004 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Go to Maintenance & Preferences -> Edit Employees -> Web Prefs (for that employee of course).
     
    digitalpoint, Jun 22, 2004 IP
  3. bsdlover

    bsdlover Peon

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    #3
    I did that. Here is what that user has checked yes:

    Employee Active
    Find Customers
    Can View Passwords
    Can View Billing Info
    Edit Customers
    Can Log Tech Support Calls
    View Products
     
    bsdlover, Jun 22, 2004 IP
  4. digitalpoint

    digitalpoint Overlord of no one Staff

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    #4
    Opps, my bad, the old tech support system is based on the employee group. Make sure the employee is part of a group that has access to Tech Support Via Web.
     
    digitalpoint, Jun 22, 2004 IP
  5. bsdlover

    bsdlover Peon

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    #5
    That did it. I had them as a member of our "support" group, but that group didn't have tech support via web checked.
     
    bsdlover, Jun 22, 2004 IP