According to the new CB newsletter, they are implementing a Vendor/Customer ticket system. Of note to this system is the following: "Saving the Sale The ticket system also answers our vendors' concerns about not having any input into refunds and cancellation requests that come directly to ClickBank's customer service department. With the new ticket system, vendors will be able to contact customers who requested a refund or cancellation and attempt to save the sale by providing additional technical support or offering another copy of the product. At that point, the customer will have the option to either accept the vendor's support and therefore the refund or cancellation will not be processed, or they can respond to the ticket that they would like to continue with the refund or cancellation." Any help reducing refunds is welcome news to vendors and affiliates I am sure. Basically, when a customer asks for a refund through the system, the Vendor has the opportunity to "Save the Sale" before CB refunds it. In the past, CB automatically issued the refund. Jim
i definitely think this is a good idea ... i'm all for customers getting satisifed and refunds becoming less!
Good Idea. But i have to say, About Time they create something of the sort! The current system is so easily abused! practically anyone that want a refund gets it, and the publisher can do nothing. Its true that products are digital, but they cost time and money to create and support.