Hello, I have been selling websites on DigitalPoint for a long period of time. The last two sites I have sold here, I was surprised how people like to simply 'throw' their money away. My last two buyers bought my website, the sent me money, everything was going very smoothly. I give them instructions how to set up their site, and even offer them full support. This means that if they can't follow the instructions, I will assist them with more and clear information. If still nothing, then I will even set up their site if they are willing to give me their cPanel information. Amazing up 'till this point. I push domain from my side to their account. After this they simply dissapear. They don't reply their PMs, meaning that they don't wish to get what they paid for. They don't even bother to put the files on their webhost that I provide them, not even change the nameservers on the domain. Any advice on what step should I make? Has this ever happened to you before? If so then what did you do. I am sort of afraid of some silly paypal disputes which lead to nowhere.
A simple idea is just to leave a file with instructions in the files you send? if they don't want extra help, you can't push it, it's their choice. That's all i can say on this. I mean if they want to throw their money away then it's your gain
SO basically I am running the site but they have the domain. How long should this continue, or do you suggest that I take off the site off of my webhost as soon as they pay me.
I would take it off as soon as payment is received. You've already given them all the info they need to host it so it's their loss to leave it inoperable.
i guess DP have got some real nice people who are genuine and responsible... you should not bother with this.it is the sole responsibility of the buyer to see if they are getting enough for what they paid for..but if they are too lazy to see so then i feel there is no need to think for those lazy good for nothing affluent guys.... Ahh..why some people do not learn to pay heed to what they have...
you cant force people to accept ur help. you are trying to provide an excellent service, but maybe they dont need the site anymore. just a thought
I wouldn't take the site off my server straight away when payment is received. Some people genuinely get delayed taking over a site - maybe they lost broadband connection, or they mightn't be a technically inclined and are actually figuring out how to set up the name servers etc. A week is a reasonable time to expect some type of response from them, and after a week I'd drop them an email saying site will be removed from your servers on some future date - maybe another week.
I would agree with this suggestion. Lots of new people are joining this bandwagon and though, are willing to invest upfront, they are clueless as to the skills required. They perhaps need little time to figure out and even ask for help. 10-15 days should be a reasonable time limit for you to detach yourself from the deal. Regards, RightMan
Frankly speaking, its not your fault. You have done all the best from your end but if the buyer is not interested, then forget it. But at least you have extended the courtesy of sending them message whereas other sellers are least bothered. Besides, your case is somewhat like me. I am giving away free nokia domains (http://forums.digitalpoint.com/showthread.php?t=1255955). Some people have sent me the information I requested but there are still 5 members who have not accepted the domain in their account. And guess, everyday as a routine, I resend them the emails and also PM them that the domain they requested is still pending action but they do not reply. And then there are some members who have shown interest in a domain which I have reserved for them and also send the PM, but they do not reply back. So from my end, I have done all the needful but if the people are not taking any interested, then I can hardly do anything. Now there is a customer for who purchased a hosting and site builder and I am offering him the free courtesy of doing all the changes for him as he is not able to get to it. And I have requested him with very basic information but he keeps on sending me something different which is of no use to me. And now I am feeling odd to ask him for the details again and again. So it does happens.
Always try to sell the domains or sites with a third party Escrow system like Sedo.com to avoid Papal disputes. It takes some time but your domains and money all will be safe.
I am one of such buyer you descripbe above . Actually I buy two scritps but am too busy to setup the sites. I think it may be your buyer is in my situation . I'll get back to the seller if needed .