New account and Google Says that I've reached/exceeded my daily budget

Discussion in 'Google AdWords' started by webtarded, Aug 30, 2008.

  1. #1
    I've never gotten a single impression or click. I've done all the diagnostics, my quality score is good, i've bid much higher than the average cost per click, and i've set my daily limit high enough to get a substantial number of clicks at my bid price.

    I've searched and found many others with this same problem. Here is an example:
    http://groups.google.com/group/adwords-help-misc/browse_thread/thread/916cfff53e645f8a

    I've emailed support and haven't heard back from them yet. I also have the support number which i plan on calling later on today when i've got more time.

    I'm wondering if anyone else has experienced this, and is it a google issue, or is it a problem on my end? It appears to be related to new accounts, or ones that have been inactive for awhile, so maybe that's the problem. Anyone have any ideas?
     
    webtarded, Aug 30, 2008 IP
  2. Michael T.

    Michael T. Well-Known Member

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    #2
    Maybe google just needs to review your campaign if it is a new account,and this can take time.

    No other ideas what can be.Try here maybehttp://adwords.google.com/support/bin/topic.py?topic=24 or here http://adwords.google.com/support/bin/topic.py?topic=7028
     
    Michael T., Aug 30, 2008 IP
  3. DPwebtec123

    DPwebtec123 Well-Known Member

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    #3
    it is happening over the last 2-3 days now, also with my new account and my old account just stopped, and says reached/exceeded my daily budget

    somthing is wrong, i think there must be problems at the moment.!:mad:
     
    DPwebtec123, Aug 30, 2008 IP
  4. Hip_notic

    Hip_notic Active Member

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    #4
    ya i have the same problem been over a week so far, exceeded budget. Havent heard anything from google.
     
    Hip_notic, Aug 30, 2008 IP
  5. RichUser

    RichUser Banned

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    #5
    Recently, Google Adword's has been placing that statement on freshly created Adword Account. More on accounts created through the promotional URL. There are two explanations for it:

    1) This is a multiple account of yours, and one of your other accounts has to settle a debt with Google.
    2) Google decides to manually review your account before allowing usage.

    Your best bet is to contact their online support team. Though, you will have to wait until Monday to get in touch with someone.
     
    RichUser, Aug 30, 2008 IP
  6. JamesPh

    JamesPh Well-Known Member

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    #6
    I've had my account for a long time, and i'm having alot of bugs lately, some of them printing that error.
     
    JamesPh, Aug 31, 2008 IP
  7. liveDesigns

    liveDesigns Guest

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    #7
    this happened to me. This meant that google has your website under review. I would try to use live chat to get in touch with them.
     
    liveDesigns, Aug 31, 2008 IP
  8. definitely

    definitely Well-Known Member

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    #8
    had encountered a similar problem a few years back but it got resolved the next month automaticaly.... :rolleyes:
     
    definitely, Aug 31, 2008 IP
  9. jawinn

    jawinn Active Member

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    #9
    Having the same problem with a new account I launched last week. Glad to hear I'm not alone. I was starting to pull my hair out.
     
    jawinn, Aug 31, 2008 IP
  10. jawinn

    jawinn Active Member

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    #10
    webtarded, did this ever get resolved for you?
     
    jawinn, Sep 2, 2008 IP
  11. yourrapid

    yourrapid Peon

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    #11
    i have the same problem !
     
    yourrapid, Sep 2, 2008 IP
  12. webtarded

    webtarded Peon

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    #12
    Unfortunately i did not get this resolved yet. I emailed again, and had a livechat window open for a few hours today to no avail. No replies to either email, although i did get an email from them asking me to fill out a survey to let them know how well they're doing. :D

    I haven't called them yet, but if i can get some time, i think i will tomorrow. I really find it hard to believe that a company as big as google would be this hard to pin down on this. Especially when they're potentially losing a substantial amount of money from it. I guess the only good thing is that there are a bunch of us in the same boat, and it may cause them to take notice sooner. Maybe.
     
    webtarded, Sep 2, 2008 IP
  13. Affilit

    Affilit Peon

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    #13
    Considering you have to pay up front to place your ads you think they would be on the ball.
    Put in a complaint they may give you a few quid’s worth of free clicks
     
    Affilit, Sep 2, 2008 IP
  14. info

    info Well-Known Member

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    #14
    My be new accounts opened this week are facing these issues. one of my friend opened adword account this week and he also facing similar payment problem.
     
    info, Sep 2, 2008 IP
  15. webtarded

    webtarded Peon

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    #15
    An update, i finally got through using livechat : http://server.iad.liveperson.net/hc...033343&SESSIONVAR!skill=AW_HC_Answer&byhref=1
    Unfortunately, it still hasn't been resolved, but they allege that they're working on it. It may be a good time to hit livechat and tell them you've got the same problem. It may light a fire under them. :D


     
    webtarded, Sep 3, 2008 IP
  16. Hip_notic

    Hip_notic Active Member

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    #16
    Well they fixed mine, went through live chat she said i had an error with my account and that she would send it to the specialists. Today account is now working and i made $22.60 my first day.
     
    Hip_notic, Sep 3, 2008 IP
  17. definitely

    definitely Well-Known Member

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    #17
    your problem still persists? try contacting support... but the best solution till that time would be, switch your account
     
    definitely, Sep 14, 2008 IP