Never Blue Ads, terrible customer service

I applied to be an affiliate with them a few weeks ago after seeing them recommended somewhere...

I got a call from them, but was in a meeting at the time so I asked them to call back in 20 mins or so.

They never called back.

So I called them a few days later, was told the one person who could help me was on the phone.

Then today, what did I get? No, not a phone call... but an email saying my application had been declined!

I think they need to improve their call handling process, customer service in general, and to take individual customers more seriously.

The attitude I got from was generally "we are far too busy to care about one customer"... ! Anyone that runs a good business can tell you that you have to look after your customers.

I rememeber reading somewhere about how an online advertising company worked really hard to resolve someones issues - despite the fact that he was only a small time advertiser. Later it turned out his day job was that he was technical manager for one of the biggest web portals in the US, and was so impressed that he switched from their current ad company and gave them a million dollar advertising contract.

So... does anyone think Neverblue are good enough at what they do that I should reapply? Or should I just go somewhere else?

Thanks

 

better to E-mail them or chat with there any AM on AIM

 

They were never good in the CS dept. I would recommend Hydra or Market Leverage over them.

 

Do yourself a favor and never e-mail an application into a network, pick up the phone and call and talk to someone... See what type of offers they have, and what they can do for you and you can do for them.

E-mailing a website application to a company is a waste of time, you can't explain how you do business and what the company does.

I deal with neverblue and they are just fine, maybe it's cause I do over 10k a month maybe not who knows.

 

thanks for info guys, appreciated

 

Relax man,just try to call them again and i hope they will accept you.

 

your prob solution is that that u directly call Neverblueadd and said them u want tak with Andrew cook is the main person in approval department ==best of luck if u believe in luck otherwise try to efforts

 

You said u donot need more money can u pls share ur method of work if u can

 

I haven't come across any complaints about Neverblue. In fact I've read only good testimonials of people working in this network. So, I guess it's worth trying again.

Good luck!

 

Agree with you

 

We are sorry to hear your feelings of disappointment and frustration.

Neverblue has taken great strides to be one of the industry's top CPA networks, and a focus on excellent customer service is at the core of our foundation, and a major philosophy practiced by all our employees.

We receive over 100 new application on a daily basis, and those that have yet to be contacted are given priority. We realize that with this high volume it may be hard for new applicants to contact us, however, if you leave a message with your contact details, a Neverblue representative will gladly take the time to insure you get contacted, and your application processed.

We apologize for any inconveniences you may have experienced in the past, and we welcome you to call us back at out toll free number 1-877-532-3436 (US & Canada) or 1-250-386-5323. Office Hours are: 8am - 5pm Pacific Standard Time.

Thank you for your patience and understanding,

NB Team

 

Fair enough guys - but you seriously need to work on your call handling procedures, workflow and general customer service.

100 applications isn't a lot. A good call centre can handle 100 applications a minute with no problems or lost business. 100 a day should be a doddle.

If you only have one guy doing it then maybe he needs an assistant or workflow management software...

 

i sent an application a couple of weeks ago, providing my mobile number, and a couple of days ago i got denied because they couldnt reach me on the phone...

 

Happens dude,now u can call them.