Hi all, I just wanted to share our experiences about Netfirms in the hope that other people and companies will not make the same mistake we did by subscribing to their services. I have the Enterprise 1 package and we have had various issues in the past that are usually resolved within 24hrs. Recently we started seeing major problems with our main site. It started with slow performance, then CGI concurrency limit messages and now the site is more or less offline completely. We reported the problem three days ago and it’s still not resolved. Netfirms initially indentified some issues but have never provided any detailed information on the issue and how it was going to be fixed. Customer service is an oxymoron to Netfirms. I started to email their support organisation to request a status and ETA on a fix with no success. When I telephoned them to enquire about the status of the problem, they initially refused to acknowledge any issue. When I finally convinced the engineer to review my account in more detail he found a case open on our issues. He then simply mentioned the problem was being worked on but there is no indication on the issue would be fixed. We operate a charity music competition and festival and the problems are occurred during our yearly festival week. This means people cannot check schedules, book tickets, or find out general information. In essence, it’s a catastrophic event for us. We have tried emailing their customer support manager Pamela Harding, their CEO Thomas Savundra and various other billing and sales divisions with no success. I would suggest to anyone thinking of opening an account with Netfirms to seriously consider an alternative. They may have competitive rates but if you experience technical issues you may find them lacking in the service department.