negative credit card transactions

Discussion in 'Optigold ISP' started by geokill, Nov 2, 2005.

  1. #1
    We are currently running 3.3.7 and I have a quesiton about refund payments.

    One of our employees (I can't tell who) has managed to refund money back to credit cards without authorization. Only our billing department can manually run cards. Automated tasks runs all other CC transactions.

    Here are the relevant settings in "billing":
    Bill negative balances = no
    Amount for billing must be greater than $4.99

    The username who ran each of the refunds was our automated tasks user (one of our employees edited an auto-created invoice to have a negative amount too and I've stopped that). I can easily stop the editing of invoices, but the payment refund seems to be intentional and untrackable. I think they checked the "bill now" box and it ran the credit card for a negative balance for some reason. I had thought the settings for rejecting less than 4.99 and no negative balances would stop this.

    How do I stop this without removing the ability to check the bill now box?

    Thank you.
     
    geokill, Nov 2, 2005 IP
  2. digitalpoint

    digitalpoint Overlord of no one Staff

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    #2
    Do you have the Bill Negative Balances setting (under billing preferences) set to 'Yes'?
     
    digitalpoint, Nov 2, 2005 IP
  3. geokill

    geokill Peon

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    #3
    No:
    Bill Negative Balances = no
     
    geokill, Nov 3, 2005 IP