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Discussion in 'Guidelines / Compliance' started by lassie911, Oct 7, 2015.

  1. #1
    So I get an e-mail from adsense saying that I need to update my tax info and that my payments are currently on hold. I'm not sure why my adsense account is associated with the e-mail address that I received the e-mail from. I really don't remember.

    My problem is that I can't sign in with my old adsense info because 1) it was associated with a domian that I no longer own and 2) adsense won't allow me to sign in because the e-mail address isn't associated with gmail. Even though when I signed up for adsense it pre-dated gmail. I have tried my old log-in info but it didn't work and I don't want them to send any info to that e-mail address since I no longer control it. They have a newer e-mail address as I said if not I wouldn't have received the e-mail. But I can't log in using it either.

    I left a message at the adsense forums with no responses and I can't find any place to contact adsense directly. What should I do?
    SEMrush
     
    lassie911, Oct 7, 2015 IP
    SEMrush
  2. Agent000

    Agent000 Prominent Member

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  3. lassie911

    lassie911 Well-Known Member

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    #3
    I did that already. I need a way to contact them and tell them directly. I'm shocked that there is no way to do that.
     
    lassie911, Oct 8, 2015 IP
  4. pmf123

    pmf123 Notable Member

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    #4
    when you make a decent amount each day, a contact us button appears at the of your stats page.... i think its $25 a day

    you could ask someone who makes good money to send them a message for you
     
    pmf123, Oct 8, 2015 IP
  5. lassie911

    lassie911 Well-Known Member

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    #5
    Can't believe there is no way to contact them. Crazy.
     
    lassie911, Nov 3, 2015 IP
  6. jr888

    jr888 Active Member

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    #6
    now facebook is easier to get contacted, but with google it's still their old problem that's not solved till now.. It's very hard to get in touch and I don't know why..
     
    jr888, Nov 3, 2015 IP
  7. Agent000

    Agent000 Prominent Member

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    #7
    There is nothing to be solved. Google do no want to be contacted. Adsense give a high % return to publishers; if they had a "contact us" service then the number of staff needed would be very high and to employ them would mean a reduction in the % paid to publishers. No thanks.
     
    Agent000, Nov 3, 2015 IP
  8. pmf123

    pmf123 Notable Member

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    #8
    wait, if you got an email, then the account login is the email it was sent to
     
    pmf123, Nov 5, 2015 IP
  9. telatabi

    telatabi Member

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    #9
    Do you have pin ?
     
    telatabi, Nov 6, 2015 IP
  10. lassie911

    lassie911 Well-Known Member

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    #10
    Not sure what that is.
    No, it isn't. The original e-mail I used to sign up with was my site that I no longer own. They switched their system around so you can only sign in with a gmail related account. The e-mail I got must have been associated with my account such as a backup e-mail or something. Trust me, I've tried to sign in with that account and it didn't work.
     
    lassie911, Nov 6, 2015 IP
  11. pmf123

    pmf123 Notable Member

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    #11
    if you have backup email you can use that to rescue account
     
    pmf123, Nov 8, 2015 IP