Hello, We are trying and offering new helpdesk its Ajax Based helpdesk so far really good its really fast, they have launched new version of it..Below its the email I got: We don't stop there.. Vision2.0 has other unique features like Paid Support -- You can add billing notes / create invoice / check payment status in helpdesk itself. Here is the screenshot: http://www.thevisionworld.com/wp-content/uploads/2009/05/vision2_screen.jpg Vision is Plugin Based -- that means you can enable or disable various features example -- Scrapbook, AntiVirus, Alerts, Address Book, Calender, Favourites, KnowledgeBase, Troubleshoot, News etc . Multi-Language -- This feature mainly includes – * Clients can change client panel language to one that they understand. * Clients can send tickets / emails in their own language. * Your staff has option to select language while replying tickets. More details — http://www.thevisionworld.com/vision-help-desk-now-breaks-language-barriers.html Auto Upgrades & Installation -- Version upgrades are done at single click. For more details on feature check -- http://www.thevisionworld.com/vision2-feature-glimpse.html Can you guys around this forum try it and suggest me if I should switch from Kayako to this helpdesk, as the things that satisfy for my company is multi-domain and internal staff scrapbook and billing integration is an attractive feature ..I loved those features for my company. I will love your suggestions regarding this helpdesk and ..help me make my mind ..