Hi all, I need help. Recently My sites become unaccessible and I wrote an email to my host. My host said the server has been compromised and he have reformatted the whole server without informing me Then he told me he restored the sites but when I login, I cannot see my SQL Database. Then he told me to "Go into cpanel of each account and go to BACKUP.Then click generate full back up.When it is finshed making the backup you will get an email.Then log back in and go to the same place. Then click to download the backup. You will have to give that to your new web host." But I could not find my databases and my sites are down for a week. I need someone to help me verify if my database is anywhere on the server? Regards, PLR
What your host is telling you is how to create a backup. But backup is something you have to do before your site crashes, not after it crashes. Did you create a backup before the server was formatted?
The only way is tell your host to restore your database from the daily(or) weekly backup. This problem happened to me before. Just pray that your host did daily backups.