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Need help with hosting at HagioHost

Discussion in 'Web Hosting' started by mitcharr, Jan 15, 2009.

  1. #1
    I had an hosting account at Hagiohost, I requested to close the account, but never got a reply.

    Then I noticed that my site was down, and then they took out $25 out of paypal.

    I sent them numerous messages asking for a refund, as well as for them to close the account.

    And now they have taken another $50 out, I have sent another couple of messages.

    I am unsure how to proceed, as I am not getting any reponse, I need this $75 refunded, and then my account closed.

    the host is Hagiohost.com

    What should i do?

    Thanks
     
    mitcharr, Jan 15, 2009 IP
  2. funforums

    funforums Active Member

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    #2
    Didn't you contact for support? but I tell you that there support SUCKS, I used their hosting for my proxies sites and I got the worst support ever in my life.
     
    funforums, Jan 15, 2009 IP
  3. flamer

    flamer Peon

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    #3
    how can they just take money out of your account ? unless you had used the "add funds" option in the WHMCS, although you can even remove that yourself i suppose. try setting a complain from the place they are taking the money, they can always revert the payment.
     
    flamer, Jan 15, 2009 IP
  4. mitcharr

    mitcharr Well-Known Member

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    #4
    yeah i know, you have no idea how many support tickets ive opened there, they all just get closed without a reply.
     
    mitcharr, Jan 15, 2009 IP
  5. buileminh

    buileminh Peon

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    #5
    I think he used recurring payment in PayPal. If it's true, you can raise a dispute in your paypal account to have a chance to get your money back!
     
    buileminh, Jan 15, 2009 IP
  6. mitcharr

    mitcharr Well-Known Member

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    #6
    Yes, I will do that to get the money back thanks, but I need to stop it from hagiohost, so they will not take any extra money out in 6 months.
     
    mitcharr, Jan 15, 2009 IP
  7. sarorahost

    sarorahost Banned

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    #7
    Just contact Mellowhost as i think they are the owner of Hagio-Host
     
    sarorahost, Jan 15, 2009 IP
  8. mitcharr

    mitcharr Well-Known Member

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    #8
    thanks I will contact them.
     
    mitcharr, Jan 15, 2009 IP
  9. njoker555

    njoker555 Notable Member

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    #9
    that's horrible. just do what buileminh and open a claim, if you can't have your money, don't let them take it either!

    how long did it pass between the $25 and $50 unauthorized payment?
     
    njoker555, Jan 15, 2009 IP
  10. mitcharr

    mitcharr Well-Known Member

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    #10
    Hi, the first $25 was actually $50 as well, but $25 of it went towards my hosting, the other $25 was taken by mistake.

    6 months passed, I sent many messages.

    I am going to get the $75 refunded through paypal, but still dont know how I can get my account closed.
     
    mitcharr, Jan 15, 2009 IP
  11. njoker555

    njoker555 Notable Member

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    #11
    Haldar, Shawon
    HagioTeam
    150/2, 4B, Arambagh, Motijheel, Dhaka
    Dhaka, 1000
    Bangladesh
    +1.88035162279 Fax -- +1.88035162279

    thats their whois record..seems the owner is from Bangladesh, owns a pretty big company then - not sure if you wanna use that number to make a call and ask the guy "what's up" lol
     
    njoker555, Jan 15, 2009 IP
  12. nafishasan60

    nafishasan60 Peon

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    #12
    I doubt that you get valid information in the whois.
     
    nafishasan60, Jan 15, 2009 IP
  13. njoker555

    njoker555 Notable Member

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    #13
    then the company shouldn't get anything other than bad publicity - and whois information is correct more than false, just some kids that lie about their name and address.

    but you shouldn't count out whois info until you actually try :) not everyone is a liar
     
    njoker555, Jan 15, 2009 IP
  14. buileminh

    buileminh Peon

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    #14
    The first thing you should do is remove subscription in your PayPal account. This is the best thing you can do to stop losing money out of your hands. After you keep the remain money of your account, try to contact the hoster and tell him that if he does not refund, you will raise a dispute to PayPal with screenshots of email/support tickets you sent them. I think you will get your money back soon!
     
    buileminh, Jan 15, 2009 IP
  15. ~ServerPoint~

    ~ServerPoint~ Active Member

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    #15
    I think that you need first off all investigate the reason of such sad situation and then act.
     
    ~ServerPoint~, Jan 16, 2009 IP