HI everybody Here's my case: I have a site that sells script, and I have a guy (perhaps) decided to buy 3 scripts; after using them for 5-6 days, this bad guy opened a Paypal claim to requeset a full refund, with reason Payment Unauthorized. Then I also provided many screenshot to prove that firstly this bad guy canceled 1 order for some reason; later this bad guy decided to create new order (with same 3 scripts) & completed the order. After downloaded them (I also provided screenshot said scripts downloaded) & use for 5-6 days; this bad guy claimed. Today, after reviewed, Paypal issued a full refund to this bad guy. So I can not accept this, this bad guy just want to use my scripts for free; because I provided full features demos before buying. And in refund policy, I also required buyer should try demos before buy. There's any way to help me get the money back? Please help me, many thanks PS: emails of this bad guy: &
Hi, unfortunately, the seller protection on Paypal sucks. This is the reason why I started using eBuyersReviewed. com - a great site, where you can screen or report a buyer (http://www.prweb.com/releases/2015/01/prweb12428264.htm). I hope this can help you in future.
no. PP always sides with buyer, whatever you do to persuade you are not thebad guy is irrelevant. consider the money lost to a scammer. if you sell using PP this risk is ALWAYS there, no matter what they write in their seller protection policy. PP Terms of Service, which nobody reads, explain this: they help payment only if buyer wants to pay. even if a buyer receives the item and change his mind, PP will refund because it's in their TOS. they can reverse any transaction if buyer request it. even withdrawingmoney from your CC or bank account. scary isn't it? PP is good only to buy.
The help I can give you on this is move on. There's almost nothing you can do about this for digital goods. Make your sites and products better that attract more of legitimate buyers. It's usually a good indicator of how good your site / product is as to the fraud ratio you have of the orders.