Need help about Paypal Seller Protection

Discussion in 'PayPal' started by temp2, Jan 4, 2015.

  1. #1
    HI everybody

    Here's my case: I have a site that sells script, and I have a guy (perhaps) decided to buy 3 scripts; after using them for 5-6 days, this bad guy opened a Paypal claim to requeset a full refund, with reason Payment Unauthorized.

    Then I also provided many screenshot to prove that firstly this bad guy canceled 1 order for some reason; later this bad guy decided to create new order (with same 3 scripts) & completed the order.

    After downloaded them (I also provided screenshot said scripts downloaded) & use for 5-6 days; this bad guy claimed.

    Today, after reviewed, Paypal issued a full refund to this bad guy.

    So I can not accept this, this bad guy just want to use my scripts for free; because I provided full features demos before buying. And in refund policy, I also required buyer should try demos before buy.

    There's any way to help me get the money back?

    Please help me, many thanks
    PS: emails of this bad guy: &
     
    temp2, Jan 4, 2015 IP
  2. ChristinaC

    ChristinaC Peon

    Messages:
    4
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    1
    #2
    Hi, unfortunately, the seller protection on Paypal sucks. This is the reason why I started using eBuyersReviewed. com - a great site, where you can screen or report a buyer (http://www.prweb.com/releases/2015/01/prweb12428264.htm). I hope this can help you in future.
     
    ChristinaC, Jan 14, 2015 IP
  3. marc69

    marc69 Peon

    Messages:
    9
    Likes Received:
    0
    Best Answers:
    0
    Trophy Points:
    1
    #3
    no. PP always sides with buyer, whatever you do to persuade you are not thebad guy is irrelevant. consider the money lost to a scammer. if you sell using PP this risk is ALWAYS there, no matter what they write in their seller protection policy. PP Terms of Service, which nobody reads, explain this: they help payment only if buyer wants to pay. even if a buyer receives the item and change his mind, PP will refund because it's in their TOS. they can reverse any transaction if buyer request it. even withdrawingmoney from your CC or bank account. scary isn't it? PP is good only to buy.
     
    marc69, Jan 30, 2015 IP
  4. TheDataPlanet.com

    TheDataPlanet.com Well-Known Member

    Messages:
    503
    Likes Received:
    7
    Best Answers:
    0
    Trophy Points:
    108
    #4
    The help I can give you on this is move on. There's almost nothing you can do about this for digital goods. Make your sites and products better that attract more of legitimate buyers. It's usually a good indicator of how good your site / product is as to the fraud ratio you have of the orders.
     
    TheDataPlanet.com, Feb 18, 2015 IP