Buying - Need For an integrated CRM and E-Commerce (Desktop)

I have a client who needs a software to keep record of sales/orders etc. Please see all details below.

If you already have this or can do please contact me. please check complete details:

We need a direct marketing (Telishopping CRM) software which should enable us to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our product telemarketing equipment (or our existing phone system) with the custom functionality of Windows, Web application.

Through the use of data centralization and a one-screen Customer Care viewing area, one can quickly retrieve all customer invoice histories, payment histories, quotes, sales orders, sales volume activity, inquiries, services, emails, PC to PC chat/talk and conversations that have taken place over the course of time.

Customer Care allows interactive control of customer information for adding new services/charges to account, creating/voiding invoices, taking payments, editing customer address information, assigning tasks, adding notes or conversations that took place, sending emails and more
Auto-Alert Messages can be setup to appear each time you retrieve a customer's record
Allows multi-tasking of Customer Care which permits you to set up multiple views so you can easily switch between different customer information in situations where you must handle multiple service pop up.

Eliminates the need for data duplication or the use of multiple third-party contact management software
Easily retrieve the last unlimited customers examined while using the Customer Care system pop up.
Customer Care provides bill presentment capabilities for easy viewing or re-printing of prior customer statements on-the-fly screen shot screen shot

Full Integration with Intelligence's document management system which allows for viewing of scanned documents online (i.e. signed customer contracts, client proof sets, correspondence, etc.)
Quickly lookup customers by various searching methods (Account No., Company Name, Customer Name, Email, Home Phone, Work Phone, and more)

Unique "Sounds Like" name search lookup can find customers even if spelling is inaccurate. Difficult Last Name spellings like Pfung, Knowles, Wheaton, Ceaser can actually be found by spelling phonetically as in Fung, Nolz, Weetun, and Seezer

Instant Visual Map can be displayed of customer address's location for assisting field service related companies (i.e., Post office, Corrier deliveries, service calls, personal appointments, etc.) *
Instant on-screen customer aging for past due invoices from 1-30 days late, 31-60 days late, 61-90 days late, and over 90 days late

Customizable Statistics allows you to choose the most important elements you want viewed about your client within the Customer Care viewing area (e.g. Aging Balance, Social Security, Driver License, Invoice Terms, Credit Limit, Salesperson, Tax Id, etc.)

Instantly identify customers who have email and send resolutions in a more efficient and expedient manner with our built-in SMTP email client

Easily send a variety of documents (invoice, quote, sales order, etc.) to customer via email
Allows creation of email campaigns, newsletters, product alerts, etc. based on customer criteria, pre-generated customer lists, or from an external email list

Allows Customer specific pricing to help personalize your customers' buying experience
Assign tasks for yourself or to other employees for customer call backs, to do's, appointments, reminders, etc. screen shot

Mailing Labels can be generated for marketing purposes based on many criteria
Unique capability of creating a shared email account that an entire department can review and respond to (e.g., useful for certain company emails like ).

Create personalized folders for organizing and prioritizing your emails

Easily forward email or set rules to route email to another SMTP account when you are not available

Quickly respond to email with user-defined templates and signatures screen shot

Automatic generation of address slips of clients confirming their orders.

Auto generation of address slips of clients confirming their orders.

Email download automatically and reply them.

Payment entry or goods return entry.

Total post office information on payments, dues, returned parcels, commissions inventory etc.

Some More Features we are required:-
Date of dispatch parcel from the post office.
Franchisee login Module
Auto backup.
Product delivery
inventory management
Customer service automation
Incentive calculations
E mail marketing
marketing automation
Voice Broad casting services.
Sales Tax Calculation.
Hosting infrastructure data sheet.
Back office management
manufacturing.
Click to expand...

Please give me price and timeframe.

Thanks.

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Buying Need For an integrated CRM and E-Commerce (Desktop)

esco_448 Peon

dani4800 Peon

Log in or Sign up

Buying Need For an integrated CRM and E-Commerce (Desktop)

esco_448 Peon

dani4800 Peon

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