Need Advice Advice - With Paypal

Hello Everyone,
On Sept 24th We have had some clients requesting some services. After almost 3 months, in December they decided to get back the cash. They opened 4 disputes that we won, after we hired an attorney.

ps: we have some clear terms and conditions about what we do and how we do.

This client can hire an attorney and contact us to claim his money after we won through Paypal's decision? Is this normal?

Best,
Matt

 

Well, did your hired attorney actually do anything?

PayPal don't tend to protect against digital goods and after 3 months, it becomes hard for the sender of the money to take much action at all. If they lost the PayPal dispute, then I believe they are well within their rights to take legal action outside of PayPal.

 

We don't sell digital goods. Also on our Terms and Conditions we don't guarantee the services the client bought. Also we just create a new letter where its black and white all the process with all Appendice required. I am more frustrated that this client actually know how a PR agency works and still they want the cash back. My lawyer told me that they are looking to block my paypal funds for re-reversal with the help of a notary. But the action of an illegal action should be put in court and a judge should decide that, right? Also, I don't find logic that any agency who uses other services to claim the money after 90-120 days, soon. It's a calamity for me and many others.

 

Don't know about which amount you're talking... in some cases, lawyer costs will be higher than "problematic" service.