Namecheap is a bunch of sneaky people. They now want 200 bucks from me, because my bank "charge back" on them, when I AM PRETTY sure I paid it off...My money was debited. They locked my account for a year (and only a month after I paid for it)...I don't even remember being told that my bank charged back to namecheap...I mean, the bank did not even notify me. A year ago, I didn't have the cash to solve this problem, but now that I do, I was asking them to unlock my account, and they bounced back with a response "no, give us your wired transfer of money" to pay THE 200 ANnnd....the DOMAINS themselves! And all of this rukus for ONE domain name...In the same account, I have 3 (including the one I'm talking about), two of them displayed my website very well...but one has been down for a year thanks to the "lock." Just when I had a successful domain name in my hands, Its taken away from me. Grrr.......
another rant by a one-post-wonder I have been a namecheap customer for a long time and couldn't be happier. They are one of the most respected registars out there. If they get hit by a chargeback it could be interpreted as a fraudulent transaction. The net is full of these scams, people using stolen credit cards all over the place, of course any company has to have strict policies to protect themselves against this. And being "pretty sure" is just stupid. Unless you have total avidence that the chargeback did not exist then go take your rant to mommy.
Considering your communication skills above, I would not be surprised if they have problems understanding what it is you were asking for, or misinterpreted your tone. Bottom line, check your bank records. If you did pay it, then they made a clerical error. If you didn't, and your bank did a chargeback, then you forgot something that's hard to forget, OR your bank made an error. Why post and run here when YOU are the only one that can find things out without saying you're "almost" sure that you paid it?
Just as a semi-update, NCShady posted the same rant on a dozen other related forums, all drive-by in nature. The reaction he got here is about on par with elsewhere.
Posted by NameCheap on a few boards that NCShady posted on: NCShady, A chargeback is not proccessed by a bank for insufficient funds but only if it was a fraudulently used credit card or a deliberate claim that you did not receive the goods as ordered. If you did not have enough credit the transaction would not have gone through. We at Namecheap.com give fraud the highest priority and move swiftly to discourage this practice on our site. Fraud not only increases business costs, raises prices for our customers, but also affects our reputation with our merchant account with the credit card companies. Also, we not only get the amount of the transaction removed from us but are charged with an extra fee due to the chargeback. This situation, by your own admission, was caused by you and yet you decide to sign up for a forum and try to tarnish our name. In your statement that you paid the credit card company back, it seems doubtful as they would not have filed a chargeback with us and removed the funds. You registered the domains a while back and we recently received the chargeback, so this statement is false as the bank, again, would not have filed the claim with us. I investigated this issue and confirmed you were responded to correctly and professionaly. At this point we will end this discussion. Sincerely, Richard K. __________________ Richard Kirkendall NameCheap.com
If you had a problem because you debited, you recive a debit paper after you do it. You can easily tell to 'em that you payd to 'em
I have a update, and I've been fighting this situation for a year now, over at WHT. I understand that now. I didn't know anything about chargebacks until this situation arised. And, the C.E.O. didn't buy it. At the time of the writing, I was confused as to what was going on. I thought I paid it off, since it was debit. I put my money in the bank the day before the payment. I made SURE I have the money in the bank before I debit the ammount from my account. I have evidence that I paid for it. I have the bank reciepts proving it; I showed one of them to namecheap, and they thought it was a photoshop work. What? Every evidence shown to you, has to be fake? Photoshopped? How can they have problems with understanding what I'm asking for? I wasn't asking for anything to begin with! They were asking ME for 200 bucks, out of a $8.88 domain. I lost more than $8.88, thanks to Namecheap keeping my account locked for a year, until I decided to expire the domain - I decided to expire it, because the employees wouldn't listen to me, wouldn't care if I proved to them I didn't charge back, wouldn't care if I told them it wasn't my intention to even chargeback on them. Why would I want to charge back on a domain that I intended to keep for longer than a year? Hmm? I covered this above. And my bank, after I asked them upfront recently, they told me there's nothing on my records that indicates that I charged back, I showed the bank TWO reciepts, the one with my old checking account, and new (now old) account, that were under the same debit card. I never got it. Its not easy, because the C.E.O is so arrogant. Go to WHT, and see for yourself, my username is Fiesty.
I suppose posting your "plight" makes you happy, NCShady. But don't expect any sympathy except from those who don't bother to check. Speaking of checking, here are a few for your viewing pleasure: http://webhostingtalk.com/showthread.php?t=567219 http://webhostingtalk.com/showthread.php?t=558557 http://webhostingtalk.com/showthread.php?t=518804 http://webhostingtalk.com/showthread.php?p=4233791#post4233791 http://webhostingtalk.com/showthread.php?p=4216710#post4216710 http://webhostingtalk.com/showthread.php?p=4215744#post4215744 Draw your conclusions.