I have sent a photo of my Id to paypal about 10 days ago.I know for sure that I have sent it through paypal official site and not some phishing site, but they still haven't changed my name.I don't understand this because it says in their site that they will change it after 3-5 days...I may be paranoid but I think that some employee of paypal sold photo of my Id to black market and now some chinese dude is taking loan in my name.
Generally there is delay in these cases. So, the best option for you is top call them up. And it would be done instantly
Paypal is very slow in replying to mails and sometimes very slow. I would recommend you to call them using Skype as its free to call them on Tool Free US number of else it will cut off huge charges. Note: Paypal will make you wait for around 20 minutes before getting on line with you. Be prepared!
it is always take long time if you use email. For the urgent case, use phone, call paypal is the only way to solve the problem fast