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My website was hacked. What should I do?

Discussion in 'Site & Server Administration' started by deepakrajput, Jul 6, 2017.

  1. #1
    When I search my brand name in Google, it showing error "site is hacked".

    How to fix this issue?

    Here is indexing snap of my site:-

    [​IMG]

    Anyhow I checked the article https://developers.google.com/webmasters/hacked/ But what should exactly I have to do to fix this issue?

    Please share your thoughts.
    SEMrush
    Thanks,
     
    Last edited: Jul 6, 2017
    deepakrajput, Jul 6, 2017 IP
    SEMrush
  2. deepakrajput

    deepakrajput Member

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    #2
    deepakrajput, Jul 7, 2017 IP
  3. hiuufji

    hiuufji Well-Known Member

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    #3
    first how this belong to digital marketing?

    Second if you are familiar with code then you need to check code of your website and if not then you need to hire guy who can check your code.

    Once your site fixed then you need to add your site on google webmaster tool and verify that. It will fix your issue.
     
    hiuufji, Jul 7, 2017 IP
  4. Allen James

    Allen James Active Member

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    #4
    You can also contact your web hosting provider as they can help you too.
     
    Allen James, Jul 8, 2017 IP
  5. LonniesSmalley

    LonniesSmalley Peon

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    #5
    Contact your provider. Change your passwords. If it's wordpress it's probably a theme or a plug-in that they used to gain access so evaluate all of those.
     
    LonniesSmalley, Jul 9, 2017 IP
  6. tayyabvohra

    tayyabvohra Active Member

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    #6
    If you have backup of your website and your database then format your public_html/thenameofyourwebsite the next thing you would to make better security for your website is to change the redirection of url from .htaccess file please donot do it by your self if you have no command on .htaccess file you just have to redirect the admin access to different urls rather than which comes with wordpress builtin installation
     
    tayyabvohra, Jul 10, 2017 IP
    sarahk likes this.
  7. gkd_uk

    gkd_uk Well-Known Member

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    #7
    Hi

    What script are you using?

    The best solution may be to restore the complete site and lock it down.

    If it's Wordpress, you'll be able to lockdown the site easily, including using a plugin called Limit Login. Moving your config file to the root, changing default username, etc.

    If it's a non-wordpress site, i would recommend restoring the site from backup rather than wasting time locating and removing hundreds of files placed in different folders by the hacker. You will need to visit the script developers site for advice on locking down the site so this does not happen again When done, send in a request to Google and they will confirm the site is free of dodgy files and remove the hacked warning message.

    Hope this helps
     
    gkd_uk, Jul 10, 2017 IP
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  8. deepakrajput

    deepakrajput Member

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    #8
    Yes, its WordPress...Does theme expire message can be a reason for this issue?

    Your Elegant Themes subscription has expired. You must renew your account to regain access to product updates and support. To ensure compatibility and security, it is important to always keep your themes and plugins updated.

    What do you think?

    When I do site:xyz.co.uk in Google, it shows duplicate pages with same content? Which is duplicate of xyz.co.uk

    xyz.co.uk/?pid=115448275
    xyz.co.uk/?pid=114442858
    xyz.co.uk/?pid=115994192
    xyz.co.uk/?pid=115076322
    xyz.co.uk/?pid=115950783
    xyz.co.uk/?pid=115448275
    xyz.co.uk/?mode=cart_inn

    I also use 301 redirect plugins to redirect these page to home page xyz.co.uk But still these page are not redirect to homepage.

    Please help to fix this issue if you have work with same issue in WordPress site?
     
    Last edited by a moderator: Jul 12, 2017
    deepakrajput, Jul 12, 2017 IP
  9. sarahk

    sarahk iTamer Staff

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    #9
    What is the correlation between restoring a site from back up and digital marketing?
     
    sarahk, Jul 12, 2017 IP
  10. deepakrajput

    deepakrajput Member

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    #10
    Only a Digital marketing expert can understand this Because Without Webmaster advice it can't possible to fix this issue.
     
    deepakrajput, Jul 12, 2017 IP
  11. Spartan14

    Spartan14 Active Member

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    #11
    Yea give a mesage to hosting maybe they can help you out
     
    Spartan14, Jul 12, 2017 IP
  12. sarahk

    sarahk iTamer Staff

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    #12
    I beg to differ, the skills involved in digital marketing have little to do with web hosting skills.
     
    sarahk, Jul 13, 2017 IP
    mmerlinn likes this.
  13. webhost.uk.net

    webhost.uk.net Well-Known Member

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    #13
    Firstly your site needs to be scanned to remove the malware files, then check wp version and update it to stable version.
    Who are you hosted with ? Are they not helping you?
    Normally on server level things can be handled much better , we do such things for our customers.
     
    webhost.uk.net, Jul 13, 2017 IP
  14. deepakrajput

    deepakrajput Member

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    #14
    The site is hosted with Godaddy, I call them But they said clearly "No", We site have issue with WordPress not our hosting because its opening right But having issue in indexing.
     
    deepakrajput, Jul 13, 2017 IP
  15. Zoti Media Group

    Zoti Media Group Notable Member

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    #15
    You have to hire someone to fix this for you. If you restore from backup you will get hacked again.
     
    Zoti Media Group, Jul 13, 2017 IP
  16. deepakrajput

    deepakrajput Member

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    #16
    Someone suggest me to renew the Elegant Theme subscription to fix this issue? Do you think it can help to fix the issue?

    Also how to renew this theme, if I'm no longer in touch with past developer.(Don't have theme subscription login details)

    Please let me know if you have faced the same issue before...



    [​IMG]
     
    deepakrajput, Aug 1, 2017 IP
  17. PoPSiCLe

    PoPSiCLe Illustrious Member

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    #17
    Dunno if it will help in this particular instance, but OF COURSE YOU SHOULD RENEW YOUR LICENSE. Keeping plugins and themes up-to-date is paramount in keeping something like a Wordpress install semi-secure. If you don't have the login-info, contact the theme-devs, and see if they're willing to give you a new license with a rebate (since you're sort of already a user / customer, albeit you don't have the login-info). But get it updated, or change the theme.
     
    PoPSiCLe, Aug 2, 2017 IP
  18. deepakrajput

    deepakrajput Member

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    #18
    Should I have to renew the theme directly from elegant theme official site OR contact to our old developer who have crated the site. Because I don't have elegant theme login details that he have used at the time of site designing & developing.
     
    deepakrajput, Aug 2, 2017 IP
  19. sarahk

    sarahk iTamer Staff

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    #19
    Either/or
    Elegant themes have probably got something in their FAQ about how to buy a new license under a new name.
     
    sarahk, Aug 2, 2017 IP