11 days ago, my Twitter account was suspended for minimum (?) 1 week (that's what the message said). For as far as I know, it’s not even my own fault. There seems to have been a problem with an external site, who has sent out loads of spam messages (apparently by accident,… or so they say). My account was flooded with these messages, and I assume that’s why twitter suspended my account. I tried to get a clear answer from Twitter, but so far, I have only received an automated reply telling me to report spam messages by DM to @spam (that’s a little hard when your account has been suspended, no?!). In their initial message they say: If you feel your account was suspended in error, you may submit a ticket to request reinstatement. However, please be advised your account will not be considered for reinstatement prior to the end of the minimum suspension period stated above. To be honest, this message bothers me a bit: whether my account was suspended for a good reason, or because of a mistake that was made, it will remain suspended for the entire period. If you ask me, this gives Twitter the power to suspend accounts as they please. Anyway, a request I send is closed the same day. They don't even bother to reply. The automated email I received said that if I thought my account has been suspended in error, I should reply to that same message with my questions. I did... and received no reply at all. I'm confused: I still have no idea why my account was suspended in the first place whether there's actually anyone taking care of customer service when my account will be re-instated ( or even if it will ever be re-instated) I don't have a clue what to do next... Advice would be more than welcome