i looked at your site. I *think* i see the problem. The first thing i saw is the fees and terms like "membeship" and similiar. It would be way better first to list the advantages and lure the potential customers with what you actually OFFER, and mention fees later on. The user needs to see what he can get and has to be convinced about the product within a few seconds after he enters your site....and not get a list of FEES you charge as very first thing! Really ! Look at any of a typical sales-page...convince and catch interest!
You have to narrow your target market of people looking to download movies, music, etc. to the "newbies" and non technical people. Some will be happy to pay for the support and step by step details on how to download and others are experienced just looking for freebies. If you cut out the freebies, your sales and conversions will be very good.