My PayPal Issue closed, Help

katiehowitt Peon

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#1

I had opened an issue with PayPal against a seller. I had paid and never got my product. But I did not follow up the case and it got closed automatically after 20 days. Can i reopen the case or what are the options.

katiehowitt, Aug 21, 2008 IP

eddy2099 Peon

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#2

Under the rules, you are supposed to escalate the case up to Paypal before the 20 days are up. Failing which, the case is closed and you cannot open the case again

https://www.paypal.com/us/cgi-bin/webscr?cmd=xpt/UserAgreement/ua/USUA-outside#pbp-policy

13.2 Filing Deadlines. We will not grant any Claim unless you first initiate a Dispute in our Resolution Center within 45 Days of the date of the relevant payment and then escalate the Dispute into a Claim within 20 Days of the date you file your Dispute. It is your responsibility to keep track of the deadlines under this section.

13.4 Closing Online Disputes. You or we will close all Disputes in one of the following ways:

a. Closing the Dispute as resolved. The buyer can close the Dispute as resolved from the time it is filed until 20 Days after it is filed. Once a buyer closes a Dispute as resolved, we will not allow it to be reopened or escalated to a Claim.

b. Escalating the Dispute into a Claim. Either party may close the Dispute by escalating the Dispute into a Claim within 20 Days of the date the Dispute is filed.

c. Issuing a full refund. The seller may choose to close the Dispute by issuing a full refund to the buyer. If we process a full refund in this way, we will close the Dispute and not allow escalation to a Claim. If the seller does not have a sufficient Balance to close the Dispute but tries to close the Dispute by issuing a full refund, we will automatically escalate the Dispute into a Claim.

d. Reaching other settlement. If the seller and buyer agree to a settlement other than a full refund, both parties agree to reflect the agreed settlement in the messages posted in the Resolution Center (so that we avoid resolving the Claim in a contrary manner).

e. Dispute auto-closure after 20 Days. We will automatically close Disputes 20 Days after initiation if the buyer has not escalated it to a Claim within that time period. Once we close a Dispute in this way, we will not allow the buyer to re-open the Dispute or file a Claim relating to the transaction. In certain circumstances, we may escalate a Dispute into a Claim (for example, where a number of other buyers have opened Disputes against a seller who has failed to respond to the notices of Dispute).
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eddy2099, Aug 21, 2008 IP

Pervert-For-Life Banned

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#3

i think you can give one last try by calling paypal and tell them you are not online and so you could'nt contant paypal after you setup a dispute... maybe your lucky this time and paypal may let you reopen the duspute... however normally paypal go by there rules and since you didnt do anything so i think they might give you -tive reply.. but still i will suggest you to give it a try... let me know what they say...

Pervert-For-Life, Aug 22, 2008 IP

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My PayPal Issue closed, Help

katiehowitt Peon

eddy2099 Peon

Pervert-For-Life Banned

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