This may be because the Vendor answers his support emails every few days and processes the refunds. When customers ask for a refund in email, I request the refund for the customer and it is refunded within 2 minutes. Clickbank is really quick with this.
Hope the refund is for the lowest commission product! I think I will be pretty sad to see the highest commission gone!
As a vendor myself, I was having occasional emails until I rewrote the product. Now, I have not seen any since the relaunch. It could also be the product you are promoting. Try promoting other products too to help decrease you refund losses.
10% is ok on the volume I do. I'd like less, but at least I know what the overall averages will be, despite a few shocker days here & there
Yep, there is not much you can do about the odd refund - you may have 1 in 15 but then again you may go another 300 sales without a single refund. Just got to keep on going... All the best Chris
A sample of 15 isn't enough to say anything. When you're starting out in affiliate marketing your hopes rise and fall on numbers like that, but once you've done it a while, you see how hard it is to come up with averages and rates and really see how well you're doing. Realistically you would need to have a few hundred sales of the product over the course of different times of day and year, and different traffic sources, before you could say what the refund rate is. Of course, if you had 15 sales and 8 refunds, you could start to suspect something was wrong.
As a vendor I can tell you that about 50% of the refunds that occur are generally just people who never intended on paying in the first place. It sucks because you know what they are doing but you can't really do anything about it.
Yea... I have notices that also. I go weeks without a refund then several in a row... strange ... unless they process refunds in batches... could be....
Yeah, 1 refund out of 15 isn't that bad. If you start seeing a whole bunch of refunds on a single product, obviously move on. DLM is negative with everyone. I noticed he/she stopped commenting on my threads. Ignore him/her and he/she will go away.
Yeah... there's no easy way of ignoring Dlm, being that he/she/it is the Paladin of Bluntness. Love or Hate are perceived by him/her/it as flimsy pale technicalities, when compared to his/hers/its visceral pursuit of Truth and perpetration of unabashed, widespread Annoyance. Aaaanyway - concerning the matter of hand. I'm not totally sure if everybody picked up on the subtlety, but I'm not the least bit worried about my first refund. In fact, I was starting to wonder how I had managed to go over 15 sales without getting any refunds. Granted, from a statistical standpoint I scarcely have any data yet to make solid conclusions. I could get another refund tomorrow, or I might generate yet a hundred more sales before getting another refund. Regardless of what happens in the future, for the time being I'm not disappointed at all. Especially since I know that CB really makes it very easy for customers to get a refund and still keep a copy of the product.
See - that's smart analysis. Perfectly reasonable. 1 in 15 is a decent refund rate, but either way that is nowhere near enough data to make any assumptions moving forward. Except you made this thread...and then every idiot on this forum posts something like "good work dude you made a sale" or "I hate refunds" or "1 in 15 is good man" (I'm paraphrasing here). See - you made a thread which was a little bit sarcastic in nature...but most DP members aren't smart enough to understand it.