"Technicians", as you call it, do not work on software or develop web sites, unless this is some new term for your position you or your company made up on your own. Your claim is suspicious.
If you're going to quote at least quote what I put. I am one person. That is singular. I am a Technician, not a "Technicians"
I was not quoting you. I was quoting the term and, to do it in the singular, would not be proper in the sentence.