I have been running vb for a while now with a couple of problems that have been developing? First, pm's cannot be deleted by anyone by checking the box and hitting delete. I have reinstalled the original vb files, and still no cigar on this one? The only way to delete them right now is to select empty folder and delete all of the pm's at once. That's no good though if you would like to keep some messages while getting rid of others. The second problem I have is user reputation. The system is all jacked up. I tried resetting the rep for all users to 0 and it didn't work. And for some reason you can't view what the rep is? If anyone has any clues on this stuff, it will be the first time it's been solved. I have numerous posts elsewhere about this with no help. Vbulletin.com just tells me to reinstall the original files, which I have done. And it didn't work. So any help on this would be greatly appreciated. thanks!
Thats an isolated issue and unfortunately I don't have the solution. Are you the only one facing these problems on your board or is this happening with everyone at your forum?
I guess at the worst case, you will need to backup everything, install a totally clean version (including database) and import only existing users and posts. And i guess this will cost you a little bit by hiring a vbulletin expert. I guess the problem is realted to ome configuration options hold in the database since you already try overwriting original vbulletin files. By the way, does'nt our licence allow us to ask a solution from vbulletin developers? I mean they will come/look/solve problem? Good luck.
There support is the best (I have found). Although I do highly advise backing up your forum twice a day, I have made a directory (as my server as 120 GB free space) and I back it up twice a day from the vb panel (instead of downloading) and if you have cPanel its so easy to deny people to view the directory. But as for your question in hand no idea sorry.
Yea, I back up also. All VB said to do was reupload the original files. That's done and still have a problem? What now?
Well, yesterday I had a problem with the PM system it was a mod installed so I simply restored the backup. The only thing I can think of is you got something up with your SQL. What is the error your getting? - If one.
It just says, no private message selected when deleting them! Of course the check box is checked and then you hit delete, then the message that states no private message selected!
You should contact vb themselves with these type of questions they will most likely just fix it for you if you give them the ftp and login lol there support is super fast too "Just a Thought"
A couple of things First, is it all users or just some? If all, then most likely something is corrupt on the server, and your two most likely suspects (after your original files) are your style files, as mentioned above, and your database itself. It's very easy to find out if it is the style. Just create a new one and try it. If it's not the style, then DO A DATABASE BACKUP FIRST, then run go to maintenance in your admin cp and run Repair / Optimize tables. You may have to run it multiple times.
Thanks! I know it's not the style because I have multiple and all of them do the same thing! And it is all members! Thanks for the reply!
Do you have any plugins installed? If so, have you turned them all off? You mentioned that you had it happening to all your styles, but not that you actually did create a new one. If the styles were created while you had a bad file, they could all be bad. You've reuploaded all all the vbulletin files, so if not already, try creating a new style from the freshly uploaded files. Actually, before you create the new style, disable any plugins and do a check for suspect files. Admin CP -> Maintenance -> Diagnostics -> Suspect File Versions It is also possible there's some conflict with AJAX on your server. Try disabling AJAX features. vBulletin Options / General settings / Disable AJAX Features If none of that helps: Do you have your backup copy of vBulletin installed for testing? If so, does it exhibit the same symptoms? If not, create a password protected directory and install a fresh vbulletin using your current files. Create a new db for it (or if you can only have one db, set a different db prefix). See if the problem exists on your clean copy. If it does, then next I'd start looking at server settings, software versions, etc. If it works fine, the next step I'd try is importing one of your styles. Export it from your current system, then import into your clean system. If you don't find the problem there, the next step is to import the backup of the db you made and see if the problems occur now. Another thought for troubleshooting this: It is possible something is corrupt in your database data, but the db itself is fine. I'm not sure if all options are overwritten when you save a page in vBulletin Options or just the changed ones, but you could try changing settings that affect reputation and PMs, then changing them back. That should rewrite the data in the database clean. The steps with a backup copy may tell you more. Just make sure you password protect the directory to stay within vBulletin licensing. The symptoms still sound more like a style problem than anything else, unless AJAX itself is having a conflict on your server. Usually that's only an issue if you are using a language other than English.
OK, they only one that I did not try was the creating a new folder and database, cause it would take some time! I did however complete all the other ones with NO LUCK at all! I will try the other one tomarrow!
One more thing you can try that might be a bit quicker. Try re-downloading your vbulletin files and extracting again. I had that happen once to me with a problem I couldn't fix that showed up on two forums I was updating. I d/l'd both the same day, and both had the same problem. I re-downloaded the files a couple of days later, unzipped again, re-uploaded, and all problems went away. I don't know if it was a burp in the download or if there was a bug in the files at the time I downloaded, but it is something easier you can try first. I did create an account on your system and tried the PM process and got the same error here. I tried the exact same steps on one of my forums and verified it works correctly. Definately something strange going on, just have to track it down.
The problem did exist before the upgrade, so I doubt that is the problem. I will try the long process today or tomarrow some time. Thanks!