I Had 3 dot info at Moniker .They charge 10.45 to renew the info...I moved to another registrar who charge 6.99 for the same, 2 month ago. Now time to renew Moniker charged me the 3 renew ....the names ar not at MOniker!!!!!!! They don´t anwser the support email.. I think this must go to GUINNESS !!
How long has it been since you emailed them about it? If it's honestly been more than 24 hours, I suggest sending just one more with specifics. Edit: good to see your issue's resolved.