My portfolio is massive, keeping up with renewals is always a challenge. But I know exactly how much time I have to renew a name before it goes into redemption. 45 days. WRONG! Moniker will take your domain, put it at auction, and REFUSE to restore it in your account so it can be renewed. But get this... It only took 23 days AFTER expiration. Two other domains were restored immediately upon request. The one who had two bids at SnapNames.com is apparently in Transfer-Fullfillment status. So they refused me to renew it and they won't cancel the auction. STAY AWAY FROM THESE IDIOTS! I am transferring over 500 domains AWAY from Moniker.com Customer Service Rep: Carla Clarke Moniker Email: STATUS: SCAMMERS
this is really wrong on their part as they are icann accredited my suggestion would be to report this incident to icann.This may help you in getting ur domain back
Wow, interesting. Thanks for sharing. I have never had a problem with Moniker and I have been using them for over 5 years now. One thing I like about Moniker is how simple it is to do changes in bulk. Who are you going to use?
There is a huge conflict of interest in this registrar, here is why: One domain expired on March 24th 2011 Another expired on March 26th 2011 The name in question expired on March 26th 2011. The ONLY reason they are refusing renewal, unlike the other two names, is because it has TWO BIDS on Snapnames.com They violated their OWN terms of service by letting me renew the name that expired on March 24th! Yet they claim I cannot renew the other name because it has gone past the renewal point. This outrageous! I'm sticking with Godaddy.
As an FYI, only registrars have up to 45 days to renew the domain name. But they don't have to extend that same "privilege" to registrants or domain holders. The longest grace period I've seen given to registrants by registrars so far is 30 days, and Moniker supposedly gives that. Thus, I'm intrigued by your claim that you had only 23 days until Moniker eventually put the domain in their auction platform. An idea here is registrars are using the remaining days to check how interested people are in the expired name before they finally release it. So they give a 30-day period or so (or less like 18 days in Go Daddy's case) to renew, they put it through auction for a few days before its official 45th day, then either auction it or delete it completely. At any rate, I'm sorry to read your experience wasn't obviously good. Good luck with Go Daddy, and I'm not with Moniker.
David, Agreed. But Moniker does not have a policy for domains that are past their "privilege grace period." I finally got the domain back into my account, had to get several people involved in upper management to cancel the auction. See Godaddy has it right, they give you the full 45 day period to renew the name, even if the name sold for thousands of dollars in the aftermarket. Moniker corrected the situation today, but it doesn't change my fear that I won't have those extra few days to recover a domain I forgot to renew. Granted it is my fault for not renewing the domain in due time. Moniker created a conflict of interest within the two companies by denying a renewal because there was an active auction. A separate auction should be irrelevant, the domain is mine to renew for 45 days. This is a dangerous place to go, because I'm just a single domainer who has a single voice. But where else have you heard about this specific situation? Anyway, several Moniker employees were following the terms, without realizing there was nothing written about this specific situation. Thus the need for upper management to correct it. Which is now fixed, I have renewed the domain this morning and the auction was canceled.
Yep, I took full responsibility for letting the names expire. Then again I have a massive portfolio and I depend on those extra days to renew the names.
If you took full responsibility you wouldn't be accusing Moniker of being scammers. I know you're just pissed you lost a valuable domain, but this stuff happens, you should still act professionally.
I can tell you didn't read the whole post, nor did you understood the issue. Moniker allowed me to renew two domains that were expired prior to the domain in question, simply because it had bids on a separate company. But they realized their mistakes and helped me correct mine as well. I hope they change their terms of service and create a guideline for domains like this one.
I understand completely what happened. But at the end of the day, you have let the domain expire. If you didn't do that, you wouldn't have the problem, would you?
Correct, but the issue was in the way they handled the renewal of that expired domain. I was ready to renew the names, and I did. So problem solved!
Actually, they do: http://www.moniker.com/help/delete-autorenew-policy.jsp Turns out Moniker gives 35 rather than 30 days to registrants. Still, good to see that the issue has been resolved since then.
Yeah that's not the period I was referring to, I meant past those 35 days. They violated their own guidelines by allowing the renewal of a name that expired 36 and 37 days prior. But yes, it has created a change that will bring guidelines in regards to this specific issue.
you has a lesson to auto renew all your important domains, it's fine to transfer your portfolios to Godaddy since it's cheaper.
I am using Moniker from last 4 years but I never heard this type of issue before.Its better to transfer your Domains out of Moniker and Shift them to Godaddy or Name