Hello I was using MoneyBookers from the last 10-12Months & I have no problem with them. But on 1 August 2009, I sold one of my site to buyer & he paid me $100 through MoneyBookers. Everything was fine. Then I need to withdraw some funds in my Bank Account for some personal uses & I found that my account is locked for Sending Payments & Withdraw of Payments. No Problem, I scanned all my documents & uploaded at Moneybookers.com, & trouble start here. I found that MoneyBookers has canceled the payment of $100 which I received from selling my website. ALSO, They are closing my account too. Shocked I SAW THIS MESSAGE ON EVERY OPTION ----------------------------------------------------------------- You account is pending closure but your account balance is available for withdrawal. To withdraw funds from your account, please go to the 'Withdraw' section. ---------------------------------------------------------------- I immediately called MoneyBookers customer care at +44 870 383 0232, I talked about 20 minutes with them, but no success. They asked me that the buyer account is involved in suspicious activities, So, they have canceled that transaction. Also, they are closing my account as I deal with someone who is involved in suspicious activities. Does common sense says that this is a fair policy? How can someone know that what is buyers account status? If MoneyBookers has this policy then they must disclose every clients status. I strongly believe that this is purely fake policy to scam people. Please guide me what to do in this situation? Any help is highly appreciated.. Regards
well i doubt is a possible scam. Moneybookers is a well known currecy provider. ive used moneybookers and i for one dont like them but they are legit. If you think about it on their end they have to take precautions.
Hi I called to buyer too & he said that he didn't canceled that payment. Also MoneyBookers have verified that (on phone call), that this payment canceled by MoneyBookers not by buyer. Also, buyer told me that he never involved in any suspicious activity, he is also calling MoneyBookers but still no success. They are refusing. Someone have same experience? Please share here. Regards
i never listed about this i think moneybookers never close the account without the permission of account holder and why cant you ask the buyer about this..
You may be right, but they are closing my account. I contacted the buyer, please read post #3 Regards
I got scammed by moneybookers as well. I used it to be able to transfer money to my pokerstars account and to help people to pay for some things where only credit card is accepted as payment method (they send me money on MB, I pay for them with my card). Suddenly, moneybookers wrote me to send them my info, passport and utility bill again - I did it. Then they said, they are going to close my account which they did. I was able to transfer the last 400 $ to my bank account, but they kept 100 $ for 'issues'. Never gonna use MB again, I preferred it over paypal before this happened, now I'm only using paypal anymore.
Have to admit that this really isn't something we can help with. Best bet would be to call up Moneybookers and flat out ask them how the issue can be resolved. I would point out to them that you;ve been a loyal client of 'x' amount of years without any issues previously. (At least if that's true.) And yet another reminder that dealing with an actual brick and mortar bank with an actual merchant account is the best way to go. If my bank tried to pull this on me, I would be on the phone to the state regulatory commission that oversees banking.
Finally they didn't hear me. about 10 phone calls & no progress. They are closing my account. I have setup Alertpay account & uploaded my documents on 12 July 2009, but no response yet. Also, submitted 3 tickets, wait for 10days each & still no response. Made phone calls about 5 times, waited over 15minutes every time, but no body answer me Any Other trusted networks (No PayPal, PayPal is not in my country). Regards
copy this post and submit the ticket and tell them this..maybe they get more sympathetic.. and btw alertpay takes 10 business days to verify the account..In business days u don't actually count Saturday, Sunday..So its actually 14-15 days.. and about any other network, try liberty reserve )
steve87...If you don't mind...Pls help me write a review for Moneybookers at my site... I should have a payout at microstock site next month and Moneybookers is my choise...thus I hope what you say is not true...I want my money able to transfer to my bank later
Yeah. I can withdraw my money. But they cancel payment received from selling site ($100 Payment) After withdrawing my money, my account will close. 2. They are closing my account because I dealt with a person who is involved in suspicious activities. I don't know what type of policy it is. How can anyone find other users account activity? I think, they should reconsider their TOS. Regards
seems not scam to me atleast.....they didnt close your account suddenly (which usually happens when companies try to scam), they just cancelled that transaction, which would have happened due to a suspicious buyer activites (keep in mind, if plimus, 2co, escrow etc found buyer to be a non-legit person they also cancel that transactions, this happened to me to when I was selling through plimus), good thing is that MB still give you access to withdraw your funds! y would a scam company do that? and why would MB scam for this small amount? :O
I wish, but I have no money for court charges. Also, I am not from UK. How to file a case against them? Yeah, I know $100 is not a big money. But, if MB, plimus, etc found that buyer are involved in suspicious activities, then I think they should terminate/suspend buyers account. Why Seller have to pay for this thing? Canceling a transaction is totally seller loss, (specially in case when Buyer took your site/product & run away). But Thank God, Buyer give me my website back. Main thing that how we can know that Buyer is involved in suspicious activities?????? Remind: Buyer is well reputed member on DP, Sitepoint & Dnforum. Regards
moneyBookers also locked my account for no reason i know of and even after uploading the identification cards and utility bill, there is absolutely no answer for confirmation. No response for emails sent to probe on the issue further either. It is good you know your fate, i do not know mine considering that the entire account is dormant to any use of the funds. The entire experience is very frustrating.
dont send more emails, if you send an email you are in que, but if you send again you are agian alst in que, if you start sending emails your no. will never come. just stop sending emails and give them 6 working days your identifications will be verified. hope this helps. Thanks
Thanks ProfessionalDude, i think your advice is good and i will follow it because i would at least prefer to end up with my money or part of it than a closed account/open account with nothing. Thanks again
if you use it carefully you wont be ban, ask you clients to make payment subjects like, data entry, desgining, programming job. dont withdraw whole ammount, left atleast $10 in your account. these two things will help you in saving your account. Thanks