Your account is locked for all transactions therefore we cannot complete this transaction. To unlock your account, you must send a VERIFIED copy of your passport or national identity card to the following address: Welken House 10-11 Charterhouse Square London EC1M 6EH United Kingdom We accept as VERIFIED, all copies which are certified in your country of residence by: * a licenced notary public; OR * a licenced solicitor or attorney-at-law; OR * a regulated bank or financial institution; OR * a local government authority (e.g. the police) as true copies of the original. Wat is verified passport? How do I send them my passport carbon copy through post ?