Money dissappeared in my account!

Discussion in 'Commission Junction' started by jacksterdan, Oct 21, 2009.

0
  1. #1
    hello,

    I got a sale, and a few days later i see that the sale was deducted and i didnt receive credit for it. when i see my reports it shows the sale but the color is red and i didnt get awarded for it.

    what is up with this?
    thanks
     
    jacksterdan, Oct 21, 2009 IP
  2. loghinandrei

    loghinandrei Member

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    #2
    Most probably the buyer asked a refund!
     
    loghinandrei, Oct 21, 2009 IP
  3. infogle

    infogle Prominent Member

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    #3
    This is due to the sale which you did was returned or charged back or canceled.

    This happens in product sale affiliate programs. I know this is frustrating but it does happen to almost all...

    hope it helps...
     
    infogle, Oct 21, 2009 IP
  4. jacksterdan

    jacksterdan Peon

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    #4
    yep makess sense. thats what i thought, its too bad it was a good sale :-D. thanks guys
     
    jacksterdan, Oct 21, 2009 IP
  5. Bohra

    Bohra Prominent Member

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    #5
    Contact the affliate they will tell u the proper reason
     
    Bohra, Oct 21, 2009 IP
  6. Ruddo

    Ruddo Member

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    #6
    I hate when this happens too. Try to find programs with low refund rates
     
    Ruddo, Oct 21, 2009 IP
  7. bigmodo

    bigmodo Well-Known Member

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    #7
    sorry, try harder next time.
     
    bigmodo, Oct 22, 2009 IP
  8. tvmatt

    tvmatt Peon

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    #8
    Run a commission detail report - you'll find the reversed transaction & the reason for reversal.
     
    tvmatt, Oct 22, 2009 IP
  9. thesilly1

    thesilly1 Peon

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    #9
    Do what tvmatt says.

    Also, there are merchants on CJ that have a "no refunds" policy that you can use if you'd rather not risk it... but it really depends on your niche.
     
    thesilly1, Oct 22, 2009 IP