We're missing the NEW DOMAIN & NEW EMAIL buttons on the Services screen. What did we do wrong? This is a new setup running V3.3.4. Thanks for any help.
Go to Maintenance & Preferences -> General Preferences -> Miscellaneous and set the Link Billing Cycle With Domains/Emails setting back to "No".
Ok, little confused, from the manual: "This feature is something you should choose before you enter customer services. With this feature on, services becomes a direct link to billing cycle. For example, if you delete a billing cycle item, the corresponding routing item will also be deleted. This is nice if you bill your customers on a per service basis and want to have a break-down of everything you charge. You can tell exactly what billing item goes with what service then But you then have the limitation of not being able to add emails/domains directly, you must create a corresponding billing cycle item for it first." We DO bill customers on a per service basis and want to have a break-down of everything we charge them. If we don't make any changes to our current config (not saying that's the best solution for us), how do the emails and domains appear or appear in the search list for the respective list boxes for a customer? "you must create a corresponding billing cycle item for it first." We have already done this but not sure how the addition of a service is linked to domains/emails. ty