I hope I'm in the right forum here as I couldn't find one that dealt specifically with Facebook. Okay this is driving me nuts. I had a problem with my computer a few days ago but everything is back to normal now apart from Facebook accounts. I have two profiles that I use for different things and if I had one profile open and wanted to switch to the other I just had to click on my account photo, click on see all profiles and click on the other one. After the problem one of my profiles was missing. So I carried out the normal procedure to recover it. From my working profile I searched for the other profile, then clicked on the three dots, and clicked on report profile, something else, next, recover this account, which worked and I got the other account back. When I click on my profile picture and see all profiles both the profiles are back as they always were and I can switch between them again. However when I log out of Facebook or close my laptop down next time I open Facebook the profile is gone again and I have to go through the recovery process again. HELP! Am I doing something wrong here? I'm 69 by the way so go easy on me! I'm using a HP Spectre 360 laptop running Windows 10.
Get logged in on your pc and on your phone and see if it works ok on your phone. Alternatively, use a second browser. You're trying to see if its a caching issue or something on facebook's side.
Thanks for the reply. I don't use Facebook on my phone and indeed don't want to. The thing is it worked perfectly well as I said above until I had the computer problem. Cache and cookies were both cleared on Facebook, that's what caused the problem in the first place as after that my second profile had disappeared, so basically I have to carry out this recovery operation every time I want to use my second profile. Even with my main profile it asks me to sign in every time whereas before it signed me in automatically. Clicking on 'remember password' has no effect at all.
I appreciate you don't want it on your phone but you need to be able to see if the problem is device-specific or if it's on all devices. If you put it on your phone you can always delete the app later. Alternatively use a trusted friend's computer.
Did you try clearing your browser's cache and cookies, as this might be causing the issue. Also, ensure you're using the latest version of your browser.
Anyway If the problem persists, you might need to learn how to contact facebook support for further assistance with your account recovery.