Things are rapidly improving, now have a couple of employees breaking the web interface multiple times a day. Well, "breaking" may be a little harsh, but they seem to have a nack for getting FM to hang in a loop! We are working through them though. One I haven't resolved yet is when editing a customer, the only options I have in "Account type" is "Employee" and "System." When any changes are posed, the account type is changed to Employee, which is not a good thing. I did not find any options for setting this, so what am I missing? The other one is that I cannot find a way to open an existing tech support call. Perhaps I am missing the entire concept here. I thought the idea was to open a tech support call and keep adding to that call until it is resolved. I noticed that when I transfer the ticket from OG to another employee that the message is tacked into the orginal call. I see no way for the web interface to support the call in this manner, so now I am questioning my entire viewpoint. I'm looking for enlightenment!
You can define the account types you can use under Maintenance & Preferences -> Web Interface Setup -> Online Signup You can't edit an existing support log from the web interface.