There was an office support page/forum already of course. Millions are using that software. They should have had a support system. This looks like a new form of answering Office problems. Maybe just checking the market.
Personally I think it's just an attempt to cut down on support spending. I mean if you can get people to help others, why pay for staff to help those who need help? Saying that, I doubt that it'll be so popular, since yahoo answers already has a big head start...
I believe they will very soon,They are just trying to be in the market... with the pending launch of Google OS ( Almost everyone is waiting for it) and the linux based thin client systems taking over Microsoft Os' in the Corporate world.
yahoo answers is pretty awesome. I doubt microsoft can pull something like that off. They have to mess up first and then they learn...
It just appears to be an effort to lay off some of the support staff and make the information available online, to promote self-help as regards the usage of their products! Regards, RightMan
Ditto ! You can post questions about Microsoft products only. So I don't think it's going to be anther Yahoo answer service.
Since google answers was retired, im not sure why msn would decide to go and open one of their own up. On top of the other established answers sites out there.
It's good to have competition. Then each of these players will be offering more great features for members.