Beginner Hosting Discount! All new clients who sign up for a SiteBuilder Plan and use the coupon code "sitebuilder" during the checkout process will receive an automatic 25% off of their initial invoice on top of any other automatic discounts! Ordinarily we do not offer beyond a 20% discount however for the new year we are offering an additional 5%! Offer valid 02/26/09 to 03/31/09. Limit 1 promotion per order, not valid with any other offer. Promotion valid for new customers only. Need a web site but don't know how to build one? We know how difficult it can be for someone with no experience to create and manage a web site. With our Beginner Web Hosting you will be able to use our Site Builder software to easily create and manage a web site for your business or for your own personal use with ease! All you have to do is answer a few questions, choose your category and style, then pick a design ... our SiteBuilder will automatically create the appropriate pages and images to match your category and style, all in about 5 minutes! Over 600 free templates Over 2000 royalty free images Advanced What-You-See-Is-What-You-Get editor 3 color schemes and 2 image styles for each template Photo album, guest book, newsletter, blog, faq support Free flash, banners, bullets, icons, buttons 20 template categories User-friendly interface Video tutorials You can view and order our plans at http://www.mddhosting.com/beginnerhosting.php Starter SiteBuilder Plan -------------------------------------------------------------- * 1,000 MB Disk Space * 5,000 MB Transfer * RVSiteBuilder, cPanel, Fantastico, PHP5, MySQL5 * 30-Day Money Back Guarantee * 24/7 Support with 99.9% Uptime * Guaranteed Disk Space and Transfer * Get 25% off your first invoice with coupon code "sitebuilder"$12.33/month billed yearly - Save up to $26.10! $14.50/month billed monthly--------------------------------------------------------------- Advanced SiteBuilder Plan -------------------------------------------------------------- * 5,000 MB Disk Space * 25,000 MB Transfer * RVSiteBuilder, cPanel, Fantastico, PHP5, MySQL5 * 30-Day Money Back Guarantee * 24/7 Support with 99.9% Uptime * Guaranteed Disk Space and Transfer * Get 25% off your first invoice with coupon code "sitebuilder"$16.58/month billed yearly - Save up to $35.10! $19.50/month billed monthly--------------------------------------------------------------- Pre-Sales Questions and Answers: 1. Do you outsource sales/support or is it all "in house"? We do not outsource our sales or support and it is all performed "in house". Our servers are located in the United States as well as all members of our support staff. 2. What's the expected time for initial response on support issues and what's the average time until final resolution? Our average intial response time is 15 minutes and our average time to final resolution is 25 minutes. 3. Are you selling from a reseller account? Absolutely not - we have our own dedicated equipment to host our clients on in order to offer the best possible service and the fastest possible support times. 4. Where are your servers? Our server equipment is located in Dallas, Texas in the SoftLayer Datacenter. SoftLayer provides On Demand IT Infrastructure backed by complete redundancy in power, HVAC, fire suppression, network connectivity, and security. 5. What means of contact do I have, as a customer, to get in touch with your support team? We offer support tickets, live chat, as well as a toll free support phone number for our clients to contact us. 6. Do you offer a money back guarantee? What are the conditions for eligibility? We offer a 30-Day hassle free money back guarantee. Should you at any point during your first 30 days decide that we are not satisfying your needs please simply request account cancellation and you will be automatically refunded of all hosting fees. 7. Will I have access to a control panel? Which control panel do you offer? You will have access to your own control panel. We use cPanel and we check for updates nightly. 8. Is the support free? Absolutely. 9. Is the support available 24/7, meaning is there always someone (awake) in front of a desktop ready to read and answer my questions? Is it also available by phone? Our support is available 24/7 via support tickets and our phone support is available 8am to 4pm EST. 10. How many websites do you put on a server? Generally our servers have around 100 to 200 clients on them depending on the content and resource requirements of the individual accounts on the server. We always leave a fair amount of breathing room on our servers as we believe in quality over quantity. 11. How fast will the account be created? All accounts that pass our fraud prevention steps are created instantly as soon as the first payment is received. 12. Is the account scalable? How does the upgrade occur? Is there a fee involved other than the higher monthly price? You can scale your account up our plans as needed and there is no fee other than the difference between the cost of the plans. Should your needs go beyond that which we offer on our normal plans we can either create a custom plan for you or help you move to your own VPS or Dedicated server should the need arise. 13. Is there a daily bandwidth limit? How do you handle bandwidth overages? There is not a daily bandwidth limit as we handle bandwidth on a monthly basis. Generally when you begin to approach your bandwidth limit we will contact you to either make arrangements to increase your bandwidth limit. We will not shut you down as soon as you hit your limit and we will not do so without contacting you first. 14. Are there any limits on file size? Can I use the hosting as a backup? There are no limits on the size of files that you can host however we do not allow you to use our hosting for backup purposes. You can stream audio and/or video from your shared hosting account. 15. Is there a setup fee? We do not charge a setup fee on any of our shared or reseller hosting plans. 16. How many months do I have to pay in advance for? You can pay monthly, quarterly, yearly, or once every two years. Our yearly and biennial plans are discounted 15% automatically before any additional promotions are applied. 17. Do you have a free trial so that I can test the service? We would be more than happy to set you up with a trial account should you wish to test drive our service. Please contact our sales department for more information. 18. Do you allow adult content to be hosted on your servers? We allow legal adult content to be hosted on our servers. 19. Will I have SSH access? We can upon request provide SSH access. 20. Is there a limit on how many emails can be sent per hour? We only allow 200 emails to be sent per hour from each account on our server although if you need the ability to send more than 200 per hour we can raise your limit upon request. 21. Do I have access to Raw logs? Do you have a traffic analyzer installed? You will have access to raw logs and we do have Webalizer, AWStats, and Analog Stats installed on all of our servers. 22. What type of payments do you accept? We accept Credit Cards and Paypal directly and we can accept payments via money order upon request. 23. Are your servers Magento Ecommerce Compatible? Yes, every server we operate is compatible with Magento Commerce. 24. I want to run PHPMotion, is this allowed? Our Semi-Dedicated plans have been optimized for PHPMotion and other YouTube clone type scripts however these scripts are not supported on our regular shared hosting plans. 25. There are thousands of hosts out there, why should I buy from you? There are thousands of hosts out there that are all doing the same thing. They are all offering way more disk space and bandwidth than is feasible on a shared server in the hopes to lure in customers with big numbers. We do not play this numbers shell game. When we sell you disk space and bandwidth - it is yours and yours alone to use. Visit us - http://www.mddhosting.com/ We look forward to the opportunity to serving you! Please contact us if you have any questions or need any further information. Thank you for your time as it is very valuable,