Just wanted to hear from people who own two or more ecommerce sites that are fairly busy how do you manage support, do you use ticketing systems or email? Do you outsource customer support or do you employ people in hourse to manage it? I'd be interested in hearing what systems you have addopted to manage multiple operations? Thanks!
Ticket systems are great way to go. I like using Hesk. You can manage the support a lot better than emails. Emails will sometimes get lost in the spam filters and junk mail folders. Don't won't to tick off the customers.
Yeah I agree losing emails is never a clear idea. I was also juggling the idea if have one help deak installed on one domain *something*helpdesk.com or giving each ecommerce site it's own support desk. I feel that they'd be easier to manage if all the tickets where being send to one area. But then again looks better of each site has it's own support system so I'm kind of torn between the two.