Major Problem - No Check, and No Support Response

Discussion in 'ClickBank' started by edbri871, Mar 26, 2008.

  1. #1
    3 Days ago I noticed that I had not received a clickbank check at all this year. My earners since Jan 1st have been over $4,000, but no checks are being sent for some reason.

    I contacted clickbank via their support form but they have not responded (it has been about 60 hours).

    Any idea why I am not receiving checks suddenly, and how I can contact them by phone possibly?

    Brian
     
    edbri871, Mar 26, 2008 IP
  2. andrew1056

    andrew1056 Peon

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    #2
    There is a number to contact them by phone, and I tried to find it but couldn't. I'll PM you with the number if I find it. I would wait at least 5 business days, if they don't reply by then than I would start to worry. I have noticed that clickbank cheques seem to be taking longer to receive me, but I have received them.
     
    andrew1056, Mar 26, 2008 IP
  3. WilsonA

    WilsonA Active Member

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    #3
    WilsonA, Mar 26, 2008 IP
  4. SapientMonkey

    SapientMonkey Peon

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    #4
    You may have already done this, but check the Payment Threshold you have set in your Account Setting. It allows you to have CB hold checks till you've earned a certain amount.

    Could be that your threshold is set to $5,000 or higher.
     
    SapientMonkey, Mar 26, 2008 IP
  5. renoir

    renoir Well-Known Member

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    #5
    clickbank dirty little secret

    i had the same problem, i emailed support paychecksATclickbank.com and this was the response:


    Thank you for your inquiry. You have not been issued a check because
    your account has not yet met our "Customer Distribution Requirement",
    which states your account must reflect sales made with 5 or more
    different credit card numbers, including at least one Visa card, and one
    MasterCard in order to be eligible to receive a check
    . PayPal and e-check
    purchases do not count toward the minimum.

    This requirement is in place to help prevent affiliates from abusing
    the ClickBank Affiliate Program by using their accounts for the sole
    purpose of collecting rebates and/or discounts on their own ClickBank
    purchases.

    Please note that once you have met the Customer Distribution
    Requirement, the full balance from your account will be paid on the next check
    issuing date. Also, please keep in mind that you only need to meet the
    Customer Distribution Requirement one time per account (not per check).

    You may review our accounting policies by following the link below:

    http://www.clickbank.com/accounting.html

    Please let me know if you have any further questions or concerns.

    Kind regards,

    ClickBank Accounting
     
    renoir, Mar 26, 2008 IP
  6. Swerd

    Swerd Active Member

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    #6
    thats not a dirty little secret...
    there is a good reason for it
     
    Swerd, Mar 26, 2008 IP
  7. edbri871

    edbri871 Well-Known Member

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    #7
    That can't be the problem with my account. I have been a clickbank member for 3 years no and only the last 3 months I have not received my check.

    Brian
     
    edbri871, Mar 27, 2008 IP
  8. sglord

    sglord Active Member

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    #8
    Check on the visa and mastercard Brian. It may be that the last 3 months, you have not receive a single mastercard transaction.
     
    sglord, Mar 27, 2008 IP
  9. Supper

    Supper Peon

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    #9
    Pick up the phone and talk to a human being. When it comes to money, never, ever, play the email game.
     
    Supper, Mar 27, 2008 IP
  10. veneficuz

    veneficuz Peon

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    #10
    the only time this happened is when I didn't enter my SS# or Tax Id. They are more strict about this now.
     
    veneficuz, Mar 27, 2008 IP