Hello everyone, my name is Javier Rey I am from Spain, and this is my first post in this forum. The hosting provider of my reseller account dissappeared from the Earth, and I need password for my cpanel accounts. So I find out in which company my websites are located and talk with them. They don't help me, they argue that I am not their client. They are hosted in the U.S Is there something I can do? the domains are of my property. Regards, Javier
Javier, the domains are separate to the hosting. Worst case scenario is you will lose the sites but you will not lose the domains. The reseller is the client of the web hosting company, not you, which is why they won't deal with you directly. You are really going to try and have to get in touch with the reseller somehow.
are your sites still working? if not, then your reseller has cut you off and jump ship, and you will probably never be given cpanel access if he has already vanished into the wind. It happens....