Hello Today's e-mail brought a surprise. A client of mine that decided not to hire me to write an ebook for them (I've written articles for them, but I've never written an ebook before...) -- now they are in a tight spot because the writer they did hire won't return their e-mails and they assume their project has simply been dropped. So now they would like me to write the ebook, but instead of having three weeks to do it: I would have three days. Nothing like a little pressure I guess? lol I am pretty booked for like the next two weeks, so I turned them down. But I'd like some feedback/advice for the future. What's the best way to handle this type of request? Is asking to be paid a higher rate appropriate -- a rush fee -- since they want the work so quickly? What would be an appropriate rush fee amount? 10% or 20% more? How have others handled requests like this? Abigail
I don't do writing but I do installs and code changes ... and a rush job can be charged as much as 50% more depending on the client and the time line ... if its a one day rush - I'd say a little extra .. but if someone came to me with hours instead of the 2 days I usually ask for it would be closer to 50% ... that make sense ? Starlord
Yes, a rush fee would be completely appropriate. Not only is a three-day period short notice for a large project, and going to inconvenience you with your other lined up work, but two of those days fall outside of traditional business hours over the weekend. My rush fees vary from 50% to doubling the price of the project (but doubling is only if they insist on work during a major holiday... and in most cases I just flat out reject them anyway). If I can work the project in with only a minor inconvenience, I generally don't charge the rush though. So think about how much it's going to put you out, and in the future don't be afraid to ask for more if you think you can realistically work within the new deadline.
Hi Starlord & JHMattern, Thank you for the advice. I am used to working with clients that give me notice for projects. I have heard of rush fees, but wasn't sure of protocal. I'm no "Diva" -- but I also don't want to give clients the idea that they can simply drop things in my lap at short notice all the time. lol I appreciate your sharing suggestions about this topic. Abigail
A rush charge is definitely in order. About a year ago, a client called and wanted me to write a pretty complicated website in about 2 days. They were miffed at the price which I felt was quite fair. They hired me and were happy with the results. If I'm pushing things aside and making time, I need to be compensated. The stress alone is worth the extra.
I would give them a choice to pay a rush fee or give you more time. This is pretty reasonable for the situation. For the future you could set up a "standard" rush charge for your work. It depends on how complex the project is and if the deadline is reasonable at all.