Im not sure if this is the right area for my question. Im looking for a tool which will track and monitor errors or problems on the site. I get a lot of calls regarding people who have ran into an error on my site, many times when I check I can't replicate the problem but it happens so much that I think it must be something our sitde and we might be losing business. Is there some software that will monitor for my websites downtime, errors customers run into and server problems?
if it is a webserver error, you should look at apache error log file. as for monitoring - just google for free website monitoring
I'm using free website monitoring service which gives me instant alerts whenever my site has down time. And the site is monitored for every fifteen minutes (if it's a paid service, your site gets monitored for every five minutes of time interval). It helps to keep in touch with my web portal's status and responsiveness.
Google Webmaster is one of the best tool to monitor any website. It has plenty of in build functionality which tracks you website each and every moment and convey you about any possible error in the website.
You can try http://www.mysitespeed.com . It is completely free and will monitor your site every 5 minutes. It also has a nifty tool called a website reflector, which will basically echo your website back to you to check for firewall/dns etc.. issues.
You can use different tools to get to know the problem with your website : 1) Google Webmaster Tool : You can use this tool to get insights of your website like : Crawl Errors, HTML Improvements etc. 2) gmetrix : to check your website speed. 3) Woorank : to know the seo leg behind points 4) Google Analytics : To check the loopholes in the landing pages and which keywords should be use to raise up your business. I Hope It Help............