Well, about the prices, i only pay $3 a month for 10Gb disk space and 200GB bandwith, had it for about a year now and its been up 100% of the time. service is great and i get stuff installed on the server (ioncube for example) in no time. So good cheap realiable hosting does exist, you just have to find it. But for the o.p. I was looking into the the reseller hosting business and something i would never do, is choose a brand new site, as for what happened to you. Because you went for a new site, with cheap hosting, with no rep at all, they have nothing to lose.
yerp im having the same problem... all my 3 ticket not answer but luckily i don't host any site there.