If your website has a live rep, it adds life to your website and customers will believe that you are doing serious business. When comparing two sites, a customer/visitor will definitely prefer the site with live support even though he/she may not ask a live question. If you have a small/medium based business and if you want live support for your website please contact me. Price may be as low as $2 - $4 per hour. May go up to $10 per hour in case there are too many requests. The person can provide support through any IM or through a facility provided by you. Technical questions will not be answered. Basic questions and FAQ will be responded. If this person cannot answer the customer's query then they will be asked to send mail to the specified email. Timings is between 9 AM - 6 PM IST. IST is GMT + 5.30 hours. Let me know if you are interested.