Live Customer Feedback

Hi There,

One of our customers sent us a link to an article a while back. This article discussed a company that allowed (anyone) to post feedback on their products and services. What was interesting was the feedback was put live onto the front page of the web site. Completely unedited.

It's something that sort of interests me, how would I go about achieving the same thing? I've got absolutely no idea where to even start looking. I was sort of thinking wiki's would be a good starting point. But I'm having trouble getting any sensible search results from Google.

Any ideas or pointers on where to look?

 

Hi - a blog would do this for you

b2

http://www.cafelog.com/

its free and it works well and is easy to install - to put it on your front page you may need to tweek things on your index page depending what you are using but basically make a "window" for it.

 

I forgot what programme it was but there was like a Live chat device on one site, very impressive!

 

You could do live chat with Flash or Live Person : http://liveperson.com/

 

http://www.24spy.com/

may give you an idea (this is a hosted service)

Basically you are looking at a form a db and a script to read out latest comments (I would probably put and editorial control in - just in case)

So you could either try to find something already developed or just use a small guestbook software / scripting and taylor it.

best of luck
M

 

If you want a chat window then phpmychat

www.phpheaven.net

will do it for you

 

Excellent thanks all. Funnily enough the site in this article has no editorial control at all. Everything goes up. On their front page. They must be pretty confident of the services they offer!

 

They must be pretty confident no one wants to splatter obscenities or worse just for kicks!

 

They may have plugged in a conditioned "bad word" filter.

M

 

the story of that company who did that is in every SEO/SEM conference's slides... as well as "SEO for Dummies" book.

Point being... lots of quality copy and quality links pointing to it will get ya somewhere everytime.