You should totally go for live chat. Clients often do not complete a given transaction on a website because it is too complicated or simply he's too lazy too contact you via a helpline. Nowadays running a business is not only about price competition but also highly personalised customer experience.
I rarely call anyone on the phone anymore, if you have a customer base, then certainly offer chat, but if you intend to keep it offline all the time, then do not put up chat at all, you will just end up pissing people off....
Just imagine yourself going shopping to a huge over-the-counter shop without any assistants. It's already frightening and if you ahve any doubts with nobody to consult with - you will most likely leave. The same goes here. Have a chat button clearly visible on your site, just don't make it a pop-up, self-opening windows cause much frustration. If visitors see they can contact an assistance if need be - they are more likely to stay. Have chat software like LiveZilla - it does not pop-up, brings calls if agents are online or creates tickets if agents are offline. Very convenient.
May be you're right in some cases. But if you have too many users and you need to handle themselves then live chat isn't possible. So you have to go for another way and in that cause social chat is better and I support that too. And of course in that situation chatwing chatroom keeps an important role. I am satisfied using chatwing chatroom services.
I would recommend you have live chat in the opening hours for sales, I didn't expect a lot of chats but it does double the amount of orders because they can ask you questions.
Live chat is very important for converting visitors into customers. Who knows when anyone visited to your site and suddenly got impressed with your chat and become your client. I think live chat is must.
guys i will update you with some additional info about chatwing, i have went ahead and uploaded my own emoticons(and some gifs) in my chatwing dashboard and it is very great feature. My users are very satisfied in the chat with the emojis and it is making them chat longer ie. stay on site, more page views, and more ad $
I agree with @Lipipaliwal, live chat is the main approach for converting your website visitors into customers. Live chat software has first-rate features and can be integrated to your website within few minutes with no effort. Go with the live chat to increase your customer's list.
I've just added Zopim Live Chat to my website ... And I can see this making a huge difference in my conversions.
Livechat is definitely a big plus factor and can also convert sales. Mostly our customers use our livechat as it's just a click away from our website. Customers can ask questions about the products and can also send the chat transcripts to their email address for reference of what was/were discussed so they won't forget etc.
Why not, live chat is a healthy activity for business purpose, its also attract people to come and visit your website. Once the visitros increased, you may also earn by the adds on you web page, that is really a good idea i strongly reccomend it.
I found out that people don't like to wait for reply so they prefer to call or use live chat so anserw is - YES! Hapiness of your clients is very important and statistics clearly says that 9 out of 10 people are very satisfied about live chats.
Using Analytics, I found out that an ecommerce shops that has a live chat, decrease the bounce rate, and increase sells
Live Chat will mostly turn your visitors into buyers. It offers a more decent contact between you and the customer, which makes it easier for the visitors. They don't have to wait for ticket replies. All in all, yes, Live Chat is a plus. Definitely +1.
You'll actually find the answer in this eBook with the tip of Abhiroop Basu from Zendesk (N°6) saying that a live chat is an efficient way to provide prompt support to your customers on mobile. Hope this will help you: 37 Expert tips to succeed in eCommerce in 2016 => You can download it on WiziShop.io