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Live Chat Software

Discussion in 'eCommerce' started by exoticpublishing, Oct 12, 2009.

  1. #1
    Hi all,

    Happy holidays if you are in NA.

    So I'm looking for the best live chat/help software there is.

    Years ago I used one & it wasn't that great.

    Features I want are:

    1. Makes a loud noise when someone tries to connect b/c we don't want to have to sit on the site all day waiting, as it's not a busy site.

    2. We can try & contact them even if they haven't initiated contact.

    3. Allows me to see transcripts of conversations.

    4. Allows surfer to read over previous conversation.

    5. Won't screw up the site hogging the memory, won't cause problems with popups already on the site, etc.

    6. The skin is nice looking or we can change it.

    I think that's it for now.

    Thanks


    Michelle
     
    exoticpublishing, Oct 12, 2009 IP
  2. Nigel Lew

    Nigel Lew Notable Member

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    #2
    Back in the day I was using phplive which is top notch and really nice looking. Chatzilla is apparently pretty popular these days but I don't speak from direct experience on that one.

    Hope that helps,
    Nigel
     
    Nigel Lew, Oct 12, 2009 IP
  3. exoticpublishing

    exoticpublishing Well-Known Member

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    #3
    LOL, sorry I have to ask, why are you linking to someone else's services URL?

    I was just about to PM Dan when I realized you aren't Dan :(

    Thanks I'll check your recommendations out.


    Michelle
     
    exoticpublishing, Oct 13, 2009 IP
  4. Nigel Lew

    Nigel Lew Notable Member

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    #4
    We have a few things up our collective sleeves if you will. You are welcome to pm Dan directly ;). Either way it will get done.

    There is no point in posting fundamentally the same thread twice.

    I am not going to get into it much at this point other than to say it involves a bit of SEO, a swarm of bees and a llama that goes by the name of Spud.

    Not to mention his thread is the only SEO related service over there that is not a complete load of [insert poop gif here]

    Nigel
     
    Last edited: Oct 13, 2009
    Nigel Lew, Oct 13, 2009 IP
  5. exoticpublishing

    exoticpublishing Well-Known Member

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    #5
    Done :)


    Michelle
     
    exoticpublishing, Oct 13, 2009 IP
  6. joelchrist

    joelchrist Banned

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    #6
    You can get live chat help desk software with required features by buying AJ Help Desk Software.

    AJ Help Desk Software has User side features, Admin side features, and Staff side features. you can get what you want.

    For more details get demo of AJ help desk on http://ajsquare.com/products/helpdesk-software/demo.php

    Get details on

    Good luck..
     
    joelchrist, Oct 14, 2009 IP
  7. exoticpublishing

    exoticpublishing Well-Known Member

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    #7
    Joel you already spammed me on SP twice, pls. stop.

    Thank you


    Michelle
     
    exoticpublishing, Oct 14, 2009 IP
  8. DAS_Matt

    DAS_Matt Peon

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    #8
    I highly suggest liveperson.net as I believe they ave everything you are looking for.
     
    DAS_Matt, Oct 14, 2009 IP
  9. tonyriz

    tonyriz Peon

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    #9
    kayako live support is great, although a touch pricey, its fairly popular and i've found it to be effective.
     
    tonyriz, Oct 14, 2009 IP
  10. Jasonb

    Jasonb Well-Known Member

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    #10
    you should check out software called "Who's on" its created by a UK software company called Parkersoft, its a fantastic product and gives you live analytic details too, shows exactly whos on your website and you can target them real time, you can see exactly what they typed in to see your website and you can click on them to request a chat live with them its amazing, i use it on 3 of my ecommerce websites :D
     
    Jasonb, Oct 14, 2009 IP
  11. exoticpublishing

    exoticpublishing Well-Known Member

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    #11
    Thanks guys & yes, Kayako is pricey the last time I checked. :)

    I care mostly about a loud noise going off when someone IMs the c/s rep. Do these all do that?


    Michelle
     
    exoticpublishing, Oct 15, 2009 IP
  12. Traffic-Bug

    Traffic-Bug Active Member

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    #12
    I am not sure about the parkersoft product, it is more like whos.amung.us product. That is not what he is looking for. he is looking to initiate chat with the website visitor. I have seen this in use in zopim (the last time I checked it was still in private invitation-only beta and so was still free). You could still use olark (unable to initiate conversation with website visitor but visitor can choose to chat with you) or you can use livezilla. (open source)
     
    Traffic-Bug, Oct 15, 2009 IP
  13. exoticpublishing

    exoticpublishing Well-Known Member

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    #13
    LOL, last time I checked, most people named Michelle & spelled that way were female. :)

    Thanks for your comments.


    Michelle
     
    exoticpublishing, Oct 16, 2009 IP
  14. crmb

    crmb Peon

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    #14
    Interested in this as well. This seems like such a silly thing to pay for hosted/subscription based services.
     
    crmb, Oct 16, 2009 IP
  15. mentos

    mentos Notable Member

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    #15
    I think Help desk hosting services by kayako meet your requirement.
    My company personally used it and find it great compare to those free live chat script.
     
    mentos, Oct 16, 2009 IP
  16. birdao86

    birdao86 Peon

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    #16
    Great question i was also looking that type of software. If anybody help would be thankfull
     
    birdao86, Oct 17, 2009 IP
  17. Danamez101

    Danamez101 Peon

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    #17
    I understand how you feel but if you're interested of what i discovered online about live chat support software i would suggest you send me pm to give you the link.:)
     
    Danamez101, Oct 17, 2009 IP
  18. want444

    want444 Peon

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    #18
    I vote for Kayako too :) expensive, but worth it IMHO
     
    want444, Oct 21, 2009 IP
  19. lu1980

    lu1980 Peon

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    #19
    i use zazachat
     
    lu1980, Oct 21, 2009 IP
  20. Pipert

    Pipert Peon

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    #20
    LiveZilla is free to use and Zopim is a good service too.
     
    Pipert, Oct 23, 2009 IP