Guys, please try our live chat on your web site - http://www.jivosite.com. Live Chat is an effective tool for increasing online e-commerce revenue. It's free for five agents! We have - click-to-call, - mobile devices support, - smart proactive invitations and tons of other features We think it will help you to increase conversion at least 50%!
He might mean that the Live chat goes firstly to the 'Live Chat Agent', who then chats with you to reach the root of your issue & then transfers to the Department Head or guides you to email some other person & simplify your problem. I may be right or wrong, but the explanation was really unclear, but still I made an attempt
When I see a live chat on a website I definetely buy from there,just because I can ask whatever I want about the item.
I am using Live2Support on our website which is available for Windows, MAC, iOS, Android and web based version. Its not free but fit in by budget 9.99/month.
Live Chat software helps you communicate with your customers so that you can help your customers with their issues about the website or about the products that you are selling. It helps create a connection and a relationship with your customer, which is an advantage to the business as the customer would be able to understand you more and increases the chances of re-purchase. WebGreeter is the best Live Chat Software according to me. Its a product of LiveAdmins LLC. Its multilingual feature helps you connect with other customers as well. Meaning that your services can also be in other languages, which way you would be able to cover a bigger aspect of the market.