Levels of abandoned orders using PayPal?

Discussion in 'PayPal' started by jonathanbriggs, Nov 16, 2008.

  1. #1
    I run an ecommerce site built in Shopify and use PayPal Standard (UK) to take payments. Normally it works fine but I can see from my stats that up to 1/3 of my customers fill in all their details and then abandon the order often however trying again minutes or hours later.

    Because I have all their details I can see that this is failing at the payment stage and because some eventually get through I can see this is not fraud or failed cards.

    It has been suggested that PayPal "times out" and that this may be a reason.

    Is this a common level of problems? Any other suggestions or insights?
     
    jonathanbriggs, Nov 16, 2008 IP
  2. P2Host

    P2Host Guest

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    #2
    paypal should not timeout.
     
    P2Host, Nov 16, 2008 IP