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lacehost down

Discussion in 'Outages' started by stringetje, Nov 29, 2009.

  1. #1
    anyone else, or is it a problem at my end
     
    stringetje, Nov 29, 2009 IP
  2. Aquarezz

    Aquarezz Notable Member

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    #2
    LaceHost seems online for me, is it just your website that is offline or also the LaceHost homepage?
     
    Aquarezz, Nov 29, 2009 IP
  3. stringetje

    stringetje Member

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    #3
    I can see the lacehost website but cant access any of my websites.

    open dns says...

    * ns5.lacehost.com returned (SERVFAIL)
    * ns6.lacehost.com returned (SERVFAIL)
     
    stringetje, Nov 29, 2009 IP
  4. ishan

    ishan Prominent Member

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    #4
    Hello,
    There was a file system issue on the primary HDD of your server (aa.lacehost.com). An FSCK was run for a few hours & it fixed most of the issues. But some issues in /boot (which is necessary for the OS to boot), were not fixed.

    We are performing an OS reload now. cPanel will be installed after the OS reload & then we will restore all accounts from the backup drive. We will also mount the current corrupted disk so that any data from it can be taken (if possible).

    @stringetje,
    I am LaceHost's only DP member, while we have 24x7 staff. It would be much better for you to register at http://service.lacehost.com & open a support ticket. I was out of station for the day & you might have had to wait a few days for a response, if my trip had been longer.

    Thank you,
    Ishan
     
    ishan, Nov 29, 2009 IP
  5. stringetje

    stringetje Member

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    #5
    Thanks Ishan, can you tell us the time/date of the backup and give us an estimated time when the server will be operational

    Cheers
     
    stringetje, Nov 29, 2009 IP
  6. ishan

    ishan Prominent Member

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    #6
    Hello,
    Again, this forum is not our helpdesk, so I am not sure if the moderators will allow it to be used in this way. We have already sent a mass email to all clients, but if you refuse to register you will never get one.

    The OS install is complete & cPanel is installing now. We do backups daily, so the backup should be today/yesterday's if there were no issues during backup. Also, the primary hdd which had the issue also contains all data, as only its /boot partition is damaged. Thus, there won't be any data loss.

    Thank you,
    Ishan
     
    ishan, Nov 29, 2009 IP
  7. stringetje

    stringetje Member

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    #7
    Is there still an issue with mail, I am unable to send or receive
     
    stringetje, Dec 1, 2009 IP
  8. ishan

    ishan Prominent Member

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    #8
    There are no known problems with mail on your server. Please open a ticket as this seems account specific.

    Thank you,
    Ishan
     
    ishan, Dec 1, 2009 IP