I wanted 3 .COM.AU domain names with NetGator in USA They referred me to NetRegistry in Australia I paid for the 3 domain names to be registered Next day only 1 was registered NetRegistry told me the bank had refused payment The bank confirmed payment had been made in full The remaining 2 domain names were registered when I complained NetGator issued me with nameservers NetRegistry told me to log in and DIY I could not do this because they had not issued me with a password I requested a password. They would not send it to me because I was the webmaster not the owner, so I asked them to send it to the owner. Password was not received. Repeated the request 3 or 4 times - not result Warned NetRegistry I would raise a trnasaction dispute with the bank - they were hostile and said "We do not issue refund" Reported to the business owner that I had obtained the domain names, but could not use them because NetRegistry would not issue a password. Owner called NetRegistry. They issued him with a password WITH NO SECURITY CHECK THAT HE WAS THE OWNER This wasted 3 days and hours of my time. I do not understand why they would not cooperate with me the webmaster. Registering domain names and with no password is like buying a car and not giving you the keys - CRAZY AND INFURIATING.
Update on Netregistry I sent in a complaint to NetRegistry asking an explanation of: Why they told me the bank had refused payment when the bank approved payment Why tech support would not deal with me when I was the webmaster Why the password emails supposedly sent to the owner were not received by him Why they had issued a password over the phone to the owner with no security check of any sort I also asked for an apology. I received the following answer: "I'm closing your case as it doesn't seem like a productive discussion for either party. Regards, Brett Fenton" This was my first and last business with NetRegistry. I'm extremely disturbed by their arrogance and the 3 days it took me to do what I expected would be done in a day. I strongly recommend that anyone wanting .COM.AU domain names does NOT go to NetRegistry