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Jost.Com Suck! Poor Support! Stay Away From JustHost

Discussion in 'Outages' started by indiajobvacancy, Jun 22, 2012.

  1. #1
    Thomas: [2:38:28 PM] Welcome to our real-time support chat! Keep in mind I take several chats at the same time, so there may be periodic delays. Our chat system is also having some issues, so thanks for your patience. How may I assist you today?
    ItsMe: [2:38:28 PM] Compress File doesnt works
    [2:38:44 PM] Hi Thomas.
    [2:39:10 PM] Are you there ?
    Thomas: [2:40:58 PM] Yes, sorry. Helping several people. What happens when you try? Do you get any error messages?
    ItsMe: [2:41:40 PM] Nope. Its just. Still in process while i want to compressing a file in each domain that i have hosted with JustHost
    Thomas: [2:42:13 PM] How big is the file?
    [2:42:15 PM] /folder
    ItsMe: [2:42:33 PM] i guess its less than 100MB each. Would you please help me to compress each domain that i have hosted in your services. I have sent a few ticket supports but still doesn
    [2:43:23 PM] still doesnt get any reply. So i guess a ticket support can do it for me. Or, you can give me ssh access so i can compress it with bash command
    Thomas: [2:43:58 PM] What is your primary domain?
    ItsMe: [2:44:17 PM] MyDomainName.com
    Thomas: [2:46:03 PM] Ok, you'd need to send a ticket for that one. You can run a full backup instead if you want, though
    [2:46:06 PM] In cPanel->Backups
    ItsMe: [2:47:00 PM] Its too big for me. I just need to backup my script. I do have backup my database. So i dont want to waste my time using backup wizards to backup Home Directory
    [2:47:20 PM] Would you please created a ticket for me ? Since i do have created a backup but doesnt get any result ?
    Thomas: [2:47:58 PM] You would need to do it from your IP and with your password: https://my.justhost.com/cgi/help/ticket
    [2:48:09 PM] You can also use FTP to transfer if you want, though
    ItsMe: [2:48:45 PM] Would you please help me ? at least to create a tickets ?
    [2:49:00 PM] I just feel tired with poor justhost support
    [2:49:21 PM] I do have created ticket but there are no answer. <-- Please confirmed are you read this ?
    Thomas: [2:49:41 PM] What is your ticket number?
    ItsMe: [2:50:35 PM] While you can check it for me, its getting better you said my latest ticket id
    Thomas: [2:52:58 PM] ?
    ItsMe: [2:53:22 PM] Would you created a ticket for me ? Yes Or not ?
    Thomas: [2:53:32 PM] "You would need to do it from your IP and with your password"
    [2:53:40 PM] I do not have your password, and I am not at your IP
    ItsMe: [2:53:55 PM] Why you need my IP ?
    [2:54:12 PM] There are no relationship beetween a request with IP
    [2:54:22 PM] i can give you a password, wait a minute
    [2:54:27 PM] "MyCurrentPassword"
    [2:54:37 PM] and "blablablausername" as a username
    Thomas: [2:55:02 PM] Sir
    [2:55:12 PM] It creates the request and includes the IP.
    [2:55:16 PM] You must create the ticket. I cannot
    ItsMe: [2:56:41 PM] This is an auto-generated copy of support request QWI-44347-950 that has been opened at Just Host.
    Please allow a minimum of 24 hours for a reply. Below is the contents of your support request:

    IP: xxxxx.xxxx.xxxx.xxxx

    Hello,

    I need to backup some of my domain on my account. I try a few steps.

    1. Zip manually with file manager
    2. SSH

    I have try first step and keep failed. Its more than 1 hours to zip 1 domain but still not finish yet.
    A second step i never try. Because i dont know if JustHost have permission for ssh or not. Would you please help me for this ?

    Just compress a domain one by one and i will download it.
    SEMrush
    Please let me know while you can do it for me




    Thank you,
    Just Host
    Toll Free: (888) 755-7585
    Outside US: 1+(801) 494-8420

    Most questions can be answered by articles in our forum, knowledgebase, and video tutorials:

    Forum: http://www.justhostforum.com
    Knowledgebase: https://www.justhost.com/cgi/help
    Tutorials: http://www.justhost.com/tutorials/
    Server Status: http://serverstatus.justhost.com/
    [2:56:46 PM] See ?
    [2:56:53 PM] Did you get my ticket number ?
    Thomas: [2:57:39 PM] This is good, yes
    [2:57:56 PM] They will reply when they can. This ticket is exactly what they need
    ItsMe: [2:57:59 PM] Sent in Thu, Jun 21, 2012 at 11:29 PM
    [2:58:15 PM] almost 24 hours :)
    [2:58:26 PM] Should we called it Good Support ?
    Thomas: [2:59:02 PM]
    ItsMe: [2:56:41 PM] This is an auto-generated copy of support request QWI-44347-950 that has been opened at Just Host.
    Please allow a minimum of 24 hours for a reply. Below is the contents of your support request:
    [2:59:08 PM] Minimum of 24 hours
    ItsMe: [2:59:57 PM] Ohh Sorry.. I cant get this WORLD CLASS SUPPORT with easy Question in almost 24 hours without reply #NOTED!
    [3:00:46 PM] thats only with a good and affordable services of JustHost.Com. Am i right Mr. Good Person WORLD CLASS SUPPORT ?
    Thomas: [3:01:24 PM] Sir, I can't do anything more than you can. If File Manager isn't doing it, there is a problem. Our admins will need to look into it.
    [3:01:29 PM] Is there anything else I can do for you?
    ItsMe: [3:02:24 PM] Is there anything else I can do for getting support than waiting and contact CHAT WORLD CLASS SUPPORT of JustHost.Com an Affordable Hosting Solution ?
    Thomas: [3:03:40 PM] Regarding this issue, as you know, no.
    ItsMe: [3:04:35 PM] Actually No, I dont know why you asked me primary domain Mr Thomas Always know :)
    Thomas: [3:05:03 PM] Because with certain accounts we have more access.
    ItsMe: [3:05:13 PM] Thats weird while you asking me one and other but you just need me to send a ticket which is has been created almost 24 hours a go without reply
    Thomas: [3:07:08 PM] I ask questions to figure out if I can solve it. If it cannot be solved, it requires a ticket. That is why.
    ItsMe: [3:07:33 PM] why you asked my a primary domain ?
    Thomas: [3:08:32 PM]
    Thomas: [3:05:03 PM] Because with certain accounts we have more access.
    ItsMe: [3:09:51 PM] I will do an honest review about you and your hosting company services in much board that i listed in my xrumer :) Dont wory
    Thomas: [3:10:11 PM] Ok, have a great day


    Other reviews ? You may seen here
    https://www.google.com/search?hl=en&q=site:forums.digitalpoint.com+Justhost

    STAY AWAY FROM JUSTHOST!
     
    indiajobvacancy, Jun 22, 2012 IP
    SEMrush
  2. SolidShellSecurity

    SolidShellSecurity Banned

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    #2
    Sorry about your troubles with them. I take it they never worked out your issues?
     
    SolidShellSecurity, Jun 22, 2012 IP
  3. Traditione

    Traditione Active Member

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    #3
    Ah, yes. Yet another unsatisfied customer of JustHost.

    I seriously wonder how they're still in business...I don't think I've ever seen a positive review of them.
     
    Traditione, Jun 22, 2012 IP
  4. atxsurf

    atxsurf Peon

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    #4
    i have found chat support in general (and not for hosting only) is the most useless support channel in terms of getting anything resolved, because you are talking to a fron line person and your issue is never get escalated to a specialist like in a case of opening a ticket or sending email for example
     
    atxsurf, Jun 23, 2012 IP
  5. Zebios

    Zebios Well-Known Member

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    #5
    Wow for real!!!!i read it all the representative odesn't know anything the reasons that he gave you are inbeleivable pfffff always bad reviews about justhost

    sorry about that dude
     
    Zebios, Jul 2, 2012 IP
  6. indiajobvacancy

    indiajobvacancy Banned

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    #6
    Agree

    In fact, even i have submit ticket support. There are no reply in more than 6x24hours. Any idea about this ?

    They Do, A long with a BIG Name, Survive with Promo Promo and Promo

     
    indiajobvacancy, Jul 9, 2012 IP
  7. Hostname.club

    Hostname.club Active Member

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    #7
    Sorry about that. I hope you will find another provider soon.
     
    Hostname.club, Jul 10, 2012 IP
  8. indiajobvacancy

    indiajobvacancy Banned

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    #8
    I do! I have choose to move all my sites to SshVm.com its unmanaged VPS.
     
    indiajobvacancy, Jul 11, 2012 IP
  9. FutaramaMama

    FutaramaMama Peon

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    #9
    now that you mentioned it, I can't recall a positive plug for them from anyone either.
     
    FutaramaMama, Jan 13, 2013 IP
  10. Mick2012

    Mick2012 Active Member

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    #10
    Wow, that is very sad. You know I was so close to buy hosting from JustHost because the prices looked very cheap. But wow this really amazed me. That is truly the worse customer service I've seen. I have had an experience like this before but not with a web host...
     
    Mick2012, Jan 21, 2013 IP
  11. TheMostCreative

    TheMostCreative Active Member

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    #11
    You get what you pay for, i hope you've got your problem solved eventually.
     
    TheMostCreative, Apr 11, 2013 IP
  12. sambling

    sambling Well-Known Member Affiliate Manager

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    #12
    You became a little rude with them. JustHost probably needs to get a technical administrator onto it. You may have been simply talking to someone who can answer basic cPanel queries and do basic account stuff. They probably should have placed the support request with their technical admin themselves though.
     
    sambling, Apr 12, 2013 IP
    seodetectors07 likes this.
  13. dumindushalika

    dumindushalika Notable Member

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    #13
    [​IMG]
     
    dumindushalika, Jul 8, 2013 IP