I know they've been around a while, I would just search for "hostname reviews" on google and see what others have said.
I signed up with them they seem the be very good so far not complaints yet. They even ring you to confirm your account which I think is very professional.
I think you need to start covering such web sites like webhostingtalk.com and webhostingstuff.com and others.
its automated call or any any support rep called for confirm. its easy to send confirmation code using automation.
How long do you host with them? Perhaps they should also ring someone, if there database server is down again.
IX webhosting is good and reliable they have many good reviews, but do check their server speed. I have heard about over selling complaint making their servers slow, but has good reviews.