iwhic.com server down

Discussion in 'General Business' started by mdcarlos, Sep 16, 2008.

  1. chandan123

    chandan123 Prominent Member

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    #61
    what about my ticket :(
     
    chandan123, Sep 18, 2008 IP
  2. putra28

    putra28 Peon

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    #62
    dear sir,
    I wish for clarified that indo-hoster.net is not criminal website hosting,we are if there are clients who does order we still setup with prosedur.
    so, please opened and why this is not clarified to us before???
    Now, more my clients in that server compalint to us, please tell us who is get issue and we can call him. or we hope you will give us IP Adress or him's name.
    dear sir , you should must be a proffesional.
    this mistakes caused by my client , but you not notify me first to suspend my clinet account and you just suspend my account.
    remember this mistakes caused not by me , and i not understand if you not tell to me.
    please reactivated my vps server , and please be a proffesional .

    indo-hoster.net

    ramadhansyah putra
     
    putra28, Sep 19, 2008 IP
  3. chandan123

    chandan123 Prominent Member

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    #63
    one sentence is good to close ticket. dont expect too much they are not having support staff now
     
    chandan123, Sep 19, 2008 IP
  4. IwhiC

    IwhiC Peon

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    #64
    Ok Guys this is a bst forum not a support forum.

    putra28~ you have been answered many many times your sites were hosting phishing sites. This is a illegal activity that is not tolerated by us or the data center. I have answered several of your tickets explaining the same thing over and over. I can not risk my server being shut down and all my other clients suffer from this. While we were gone it was your sites that we got abuse complaints from and the server went down, that was one of the reasons for the down time on the server.

    chandan123 ~ I am not sure how many more times we can answer your tickets when it is the same thing. You went over bw on your vps, you have an out standing invoice we agreed to take 50% off the bill for the overage (even though we are still losing money on it.) There is not two many more ways to explain this, I am sorry you went over I am sorry, i paid my data center for the overage, I have already dropped your invoice from 55.00 to 25.00 for this. bw overages are .50 a gb that is what we get charged at the data center, when we go over. they do not give us a break on the fees.

    If anyone else has a problem please contact us at our support desk, replying to this thread will only lead to infractions and bans as this is the bst area and no one is buying selling or trading in this thread and the mods will ban all of us for breaking the rules. This is not a support forum
     
    IwhiC, Sep 19, 2008 IP
  5. chandan123

    chandan123 Prominent Member

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    #65
    but why it was still showing 50gb bw in lxadmin panel :confused:
     
    chandan123, Sep 20, 2008 IP
  6. ishan

    ishan Prominent Member

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    #66
    LxAdmin shows only outgoing bandwidth , from what I have heard.

    If you are hosting proxies, it would be more than double your outgoing bandwidth.

    Also, all types of bandwidth may not be covered , ftp, smtp etc.

    You could ask Jason to provide an MRTG graph of your bandwidth usage.

    If you go above your alloted bandwidth, you will have to pay the overage charges & yes, they are generally $0.5 per GB.

    Ishan
    P.S - Jason, sorry for posting in your thread.
     
    ishan, Sep 20, 2008 IP
  7. npx

    npx Peon

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    #67
    So there you have it, some of the reasons for the downtime are due to the idiots who were hosting illegal websites. Currently my website is down. I'm not angry with iWhic, Jason has been extremely supportive with me over the last few months. Knowing that the tools behind the illegal website were the reason why the account was suspended. I hope Jason drops their hosting with putra28 but business is business i guess.
     
    npx, Sep 21, 2008 IP
  8. isd

    isd Member

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    #68
    i would like to recognize my site is going well from the last incident, iwhic hosting explains to me they have it a personal problems and in the same time a client who activities caused some problems with my site, thats all...
    also i would like to thank you aimee and jason for your support
    many thanks
     
    isd, Sep 22, 2008 IP
  9. ncl3us

    ncl3us Peon

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    #69
    --edited--
    Please check my old support ticket.
    Thx
     
    ncl3us, Sep 22, 2008 IP
  10. ncl3us

    ncl3us Peon

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    #70
    Freedom down again. More than 30hours, their support team seems lack. They can't fix it shortly. This is not the first time the had to reinstall os.
     
    ncl3us, Dec 20, 2008 IP
  11. ishan

    ishan Prominent Member

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    #71
    From their server status page -
    http://iwhic.com/whmcs/serverstatus.php

    All servers seem to be up. But 1 has 0:00 uptime & another's uptime is not available.

    AFAIK, their servers are managed by CaroNET.

    Ishan
     
    ishan, Dec 20, 2008 IP